Assistant Manager

4 weeks ago

Hyderabad, India NOVOTEL Full time
Job Description

Primary Responsibilities 

  • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
  • Responsible for Reception, Concierge operations, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.
  • To be readily available at all times to deal with problems or complaints.
  • Plan for VIP arrivals in advance.
  • Record history / preferences for all VIPs, regular and long staying guests.
  • Ensure preferences are looked into when guests are expected to arrive.
  • Personally welcome and escort all guests of Novotel Hyderabad Airport.

Operational Management

  •  Adhere to the Standard Operating Procedures & policies.
  • Check outstanding of in-house guests on a daily basis.
  • To check whether the following records are kept in order and up to date.
  • “C” forms
  • Reception / Information Log Book
  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
  • Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.
  • Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.
  • Works closely with Department Heads to assess service standards and delivery on a regular basis.
  • Attends Regional/Global Guest Experience meetings/training as required.

Qualifications

Knowledge and Experience

•    Diploma in Tourism / Hospitality Management 
•    Minimum 4-5 year of relevant experience and at least 1 year in the similar capacity
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times

 



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