Junior Associate

4 weeks ago

Bengaluru, India Laundryheap Full time

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.

We are currently looking for a Junior Associate - Logistics Accounts Operations to join our fast-growing Logistics team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

Reporting to the Senior Division Manager, as the Logistics Associate you will be responsible for supporting the Logistics team to drive operational excellence in Laundryheap Linen services.

Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.

The job responsibilities include, but are not limited to:

  • Respond promptly and professionally to driver inquiries through chat platforms, and other designated communication channels.
  • Provide accurate and detailed information about company policies, procedures, and services to drivers.
  • Analyze, troubleshoot, and resolve driver issues ensuring effective and timely resolution, and provide feedback to the relevant departments for process improvements.
  • Acknowledging complaints, and dealing with them (where possible) when it comes to the missing items/replacement requests, and then escalating them to Account Management where absolutely needed
  • Collaborate with cross-functional teams to escalate and resolve complex driver concerns efficiently.
  • Document all driver interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
  • Maintain a knowledge base of common driver-related problems and their resolutions, and contribute to internal documentation to enhance team knowledge and efficiency.
  • Adhere to established performance metrics, service level agreements (SLAs), and quality standards.
  • Stay up to date with industry trends, and company policies in driver development and support.
  • Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed 
  • Working with internal teams on a series of different projects as required, to improve the overall operations.
  • Keeping up-to-date and familiar with all departmental changes, company policies, and industry trends to understand driver development and support.
  • Serve as the lead point of contact for all account management matters.

Required Skills:

  • Relevant years of experience should be between 1 - 3 years.
  • Excellent communication and relationship-building skills.
  • High Proficiency in English (both spoken and written).
  • Email support experience.
  • Must be comfortable analyzing data sets
  • Ability to express and present clear logical thinking.
  • Proficient Google Sheets skills.
  • Experienced in the investigation of quick resolution and escalation.
  • To-do attitude and problem-solving state of mind.
  • Strong multitasking skills in a high-energy environment.
  • Be flexible and supportive of the team.
  • Experience in working in different markets internationally, with strong cultural awareness.
  • Bachelor's degree in Business Administration or relevant field

Work Schedule and Patterns:

  • 9-hour shift (8 working hours + 1 hour break)
  • 5 days a week:  2 week off rotational 
  • Shift timings: 5:30 pm IST to 2:30 am IST
  • Office-based role

Benefits: 

  • Night shift allowance

Note:

  • Immediate joiners are preferred.
  • Bengaluru-based immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today

  • Junior Research Associate

    2 months ago

    Bengaluru, Karnataka, India Aragen Life Sciences Full time

    **LOCATION**: - Bangalore, India **DEPARTMENT**: - Biologics India Boot Camp/Junior Research Associate

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Indegene Full time

    Looking to jump-start your career?We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most...

  • Junior Project Associate

    3 weeks ago

    Sadashivanagar, Bengaluru, Karnataka, India Infopace Management Pvt Ltd Full time

    **Job Title: Junior Project Associate** **Job Summary**: We are seeking highly motivated and detail-oriented individuals to join our dynamic team as Junior Project Associates in the Government Projects Division. This role is ideal for MBA fresher’s or graduates with a background in agriculture and horticulture. As a Junior Project Associate, you will be...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India SAGlobal Full time

    About We are a leading global provider of Microsoft Dynamics 365 solutions for professional services firms and other project-driven organizations. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction, accounting, legal,...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India AstraZeneca Full time

    Job Title: Junior Associate - PowerApps Career Level - C Overview of the Position: Become part of the AstraZeneca team, where dedication and problem-solving are in our DNA. Here, in Chennai, you'll join the GBS Analytics Team within Global Business Services. Our mission is to deliver automated analytics and reporting solutions by collaborating...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Simeio Solutions Full time

    **Role: Junior Associate Legal**location: Bangalore: This role will require 3 months assessment internship before a fulltime appointmentResponsibilities: Support the Legal Team with:maintaining and updating the contract lifecycle management software.- legal research and analysis.- various legal projects to ensure the company's compliance with the latest...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India SAGlobal Full time

    **About sa.global** We are a leading global provider of Microsoft Dynamics 365 solutions for professional services firms and other project-driven organizations. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction,...

  • Junior Associate

    2 months ago

    Bengaluru, India KRAFTON Full time

    **[ WHO WE ARE ]** KRAFTON, Inc. is a South Korean collective of independent game studios consisting of PUBG Studios, Bluehole Studio, Striking Distance Studios, RisingWings, Dreamotion, Unknown Worlds and 5minlab, each with its own unique expertise. KRAFTON is responsible for premier entertainment properties including BATTLEGROUNDS MOBILE INDIA (BGMI),...

  • Junior Operations Associate

    2 weeks ago

    Bengaluru, Karnataka, India Selah Full time

    We are seeking a Junior Operations Associate who is passionate about beginning their career in operations. This entry-level position is tailored for individuals keen to learn, adapt, and contribute to the operational efficiency of our dynamic team. The role offers an exceptional chance to gain hands-on experience across various operations management facets,...

  • Junior Operations Associate

    5 days ago

    Bengaluru, Karnataka, India Selah.net Full time

    We are seeking a Junior Operations Associate who is passionate about beginning their career in operations. This entry-level position is tailored for individuals keen to learn, adapt, and contribute to the operational efficiency of our dynamic team. The role offers an exceptional chance to gain hands-on experience across various operations management facets,...

  • Junior Associate

    2 months ago

    Bengaluru, Karnataka, India Nissi Agency LLP Full time

    Job Description: Roles and Responsibilities of Junior Associate: - Develop and implement creative strategies to increase client base and engagement. - Explore innovative channels to reach potential clients. - Develop and maintain relationships with strategic partners, influencers, and industry stakeholders to expand the client base. - Stay updated on...

  • Junior Associate

    5 days ago

    Bengaluru, Karnataka, India Nissi Agency LLP Full time

    Roles and Responsibilities of Junior Associate: - Develop and implement creative strategies to increase client base and engagement. - Explore innovative channels to reach potential clients. - Develop and maintain relationships with strategic partners, influencers, and industry stakeholders to expand the client base. - Stay updated on industry trends,...

  • Junior Associate

    10 hours ago

    Bengaluru, Karnataka, India Nissi Agency LLP Full time

    Job Description: Roles and Responsibilities of Junior Associate: - Develop and implement creative strategies to increase client base and engagement. - Explore innovative channels to reach potential clients. - Develop and maintain relationships with strategic partners, influencers, and industry stakeholders to expand the client base. - Stay updated on...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Simeio Solutions Full time

    **Role: Junior Associate - Legal** **location: Bangalore**: This role will require 3 months assessment internship before a full-time appointment. Responsibilities: - Support the Legal Team with: - maintaining and updating the contract lifecycle management software. - legal research and analysis. - various legal projects to ensure the company’s compliance...

  • Security Services Junior Associate

    3 weeks ago

    Bengaluru, India Synopsys Full time

    45340BR - INDIA - Bangalore **Job Description and Requirements** - Ability to collaborate with project team members, take direction from the project lead and execute tasks consistently - Can Conduct Source Code Analysis - Can Conduct Software Penetration Testing - Knowledge on Network Security Analysis will be an added advantage - Familiarity with at least...

  • Junior Micc Associate

    2 weeks ago

    Bengaluru, Karnataka, India Navitas Life Sciences Full time

    We are currently seeking a Junior MICC Associate to join our growing team. Working within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function you will: - Follow both global and local regulations to protect personal and client related data as per company policy. - Be required to always exhibit a detail-oriented etiquette and...

  • Junior Process Associate

    3 weeks ago

    Bengaluru, Karnataka, India Creative People Specialist Full time

    A leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to...

  • Junior Associate

    7 days ago

    Bengaluru, Karnataka, India Indegene Full time

    Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most...

  • Junior Associate

    2 weeks ago

    Bengaluru, Karnataka, India Laundryheap Full time

    Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding...

  • Junior Associate

    4 weeks ago

    Bengaluru, Karnataka, India AstraZeneca Full time

    **Job Title: Junior Associate - PowerApps** **Career Level - C** **Introduction to Role**: At AstraZeneca, we are committed to making an impact and finding answers to challenges. We do this with integrity, even in the most difficult situations. This position sits within the GBS Analytics Team in Chennai, part of our Global Business Services. Our key...