Patient Care Coordinator

1 week ago


Jalandhar, India Patel Hospital Full time
Job Summary:

Patel Hospital is seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will have a background in communication, interpersonal skills, hospitality, or psychology, with a passion for helping and supporting patients. The role involves ensuring a smooth patient experience by assisting with their needs, providing emotional support, and ensuring clear communication between patients, medical staff, and their families.

Key Responsibilities:
  • Serve as the primary point of contact for patients, guiding them through the entire hospital experience from admission to discharge.
  • Help patients understand their treatment plan, answer any questions, and ensure they feel comfortable and supported throughout their visit.
  • Coordinate appointments, follow-ups, and manage patient scheduling to minimize delays and confusion.
  • Communicate with medical staff regarding patient needs, concerns, and specific care instructions.
  • Assist patients and families in navigating hospital policies and procedures.
  • Ensure patient confidentiality and compliance with hospital regulations.
  • Provide emotional support to patients and their families, particularly during stressful or critical situations.
  • Help address and resolve patient complaints or concerns in a professional and timely manner.
  • Collaborate with other departments (e.g., billing, medical records) to ensure a seamless patient experience.
  • Educate patients about their rights, responsibilities, and available services at the hospital.


RequirementsQualifications & Experience:
  • Bachelor's Degree in Healthcare Administration, Psychology, Hospitality Management, Communication, or related fields.
  • Strong interpersonal skills with the ability to effectively communicate and empathize with patients and families.
  • Prior experience in a patient care or customer service role is highly desirable (for Junior and Senior positions).
  • Ability to handle sensitive and confidential patient information.
  • 1-2 years of experience for Junior Patient Care Coordinator; 3-5 years of experience for Senior Patient Care Coordinator.
  • Experience in a hospital or healthcare setting is preferred but not mandatory.
  • Familiarity with healthcare systems, appointment scheduling, and basic medical terminology is a plus.
  • Empathy, patience, and a customer-service-oriented mindset are key for success in this role.


BenefitsSalary Range:
  • Junior Patient Care Coordinator: ₹15,000 to ₹20,000 per month, depending on experience and qualifications.
  • Senior Patient Care Coordinator: ₹25,000 to ₹35,000 per month, based on experience, additional responsibilities, and leadership role.




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