Patient Care Coordinator
1 week ago
Patel Hospital is seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will have a background in communication, interpersonal skills, hospitality, or psychology, with a passion for helping and supporting patients. The role involves ensuring a smooth patient experience by assisting with their needs, providing emotional support, and ensuring clear communication between patients, medical staff, and their families.
- Serve as the primary point of contact for patients, guiding them through the entire hospital experience from admission to discharge.
- Help patients understand their treatment plan, answer any questions, and ensure they feel comfortable and supported throughout their visit.
- Coordinate appointments, follow-ups, and manage patient scheduling to minimize delays and confusion.
- Communicate with medical staff regarding patient needs, concerns, and specific care instructions.
- Assist patients and families in navigating hospital policies and procedures.
- Ensure patient confidentiality and compliance with hospital regulations.
- Provide emotional support to patients and their families, particularly during stressful or critical situations.
- Help address and resolve patient complaints or concerns in a professional and timely manner.
- Collaborate with other departments (e.g., billing, medical records) to ensure a seamless patient experience.
- Educate patients about their rights, responsibilities, and available services at the hospital.
RequirementsQualifications & Experience:
- Bachelor's Degree in Healthcare Administration, Psychology, Hospitality Management, Communication, or related fields.
- Strong interpersonal skills with the ability to effectively communicate and empathize with patients and families.
- Prior experience in a patient care or customer service role is highly desirable (for Junior and Senior positions).
- Ability to handle sensitive and confidential patient information.
- 1-2 years of experience for Junior Patient Care Coordinator; 3-5 years of experience for Senior Patient Care Coordinator.
- Experience in a hospital or healthcare setting is preferred but not mandatory.
- Familiarity with healthcare systems, appointment scheduling, and basic medical terminology is a plus.
- Empathy, patience, and a customer-service-oriented mindset are key for success in this role.
BenefitsSalary Range:
- Junior Patient Care Coordinator: ₹15,000 to ₹20,000 per month, depending on experience and qualifications.
- Senior Patient Care Coordinator: ₹25,000 to ₹35,000 per month, based on experience, additional responsibilities, and leadership role.
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