Senior Associate, MCI Infra Productivity

1 month ago

Bengaluru, India RSM Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

This role is to participate in our national team as an engineer and take ownership of our offerings around Microsoft’s Modern Workplace suite of solutions for key clients across North America. A strong technical skill set combined with strong customer management skills will be a key to success in this opportunity. This role will require customer interaction, development of demos and PoC’s to support the sales process as well as the ability to design and lead the technical solution implementation. 

This role includes leading the construction of standard project delivery guides and tools, training to technical and non-technical staff and developing a strategic roadmap for clients to enable adoption of the full stack of Microsoft 365 E3/E5, with a focus on Microsoft Teams for industry, meeting room solutions and modern experiences.

Responsibilities include: 

Perform the design, implementation, configuration of M365 E5 type components for clients. Serve as a national resource and escalation point for projects across all regions. Construct roadmap and migration/integration technical plans for clients Draft statements of work to support the client project goals and outcomes Identifying and escalating cross selling opportunities across RSM portfolio Establishing rapport and trust with key client decision makers   Excellent verbal, written and interpersonal communication skills and ability to interact with external clients  Ability to multi-task and manage a variety of projects at once

Basic Qualifications:

Bachelor's degree in Information Technology or equivalent experience and technical certification  Experience with related Microsoft 365 technologies such as EntraAD, Exchange online, Intune, and Teams. Strong knowledge of Office 365 content and collaboration tools including Sharepoint and Teams

Preferred Qualifications:

Lead customers in their transition into Microsoft 365 High-level expertise in sophisticated identity, productivity, collaboration, security/privacy, and experience integrating them into cloud and hybrid solutions as required Technical middle-market -scale experience with cloud & hybrid infrastructures Strong hands-on technical experience with Office 365 and across Office collaboration products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups  Exposure to Power Automate, Flow, and/or Visio is a plus Technical breadth. Experience with cloud, hybrid infrastructures and adjacent technologies, architecture designs, migrations, and industry standards required.  Experience with Windows OS (Windows 10 and 11, Server 2012+), Group Policy configurations Microsoft Azure Services, direction and evolution as related to enterprise desktop, mobile and infrastructure services. Key areas include Azure Active Directory and modern authentication architectures, conditional access and deployment of services  IT consulting experience with mid-market clients a plus  Microsoft certifications (MS-100, MS-101, MD-102, MS-500, AZ-900) Office365/Microsoft365 design implementation and administration experience Experience with securing Office 365 tenants is a plus  Scripting experience (PowerShell, Batch, VB) is a plus Strong customer service orientation   Strong problem-solving skills and ability to provide hands-on technical support  Ability to work both independently and as part of a larger team Willingness to travel throughout the country area as needed (15-20%)

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.

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