Inbound / Outbound / Backoffice

Found in: Talent IN C2 - 3 weeks ago


Thane, India Cogent E Services Full time

Company Overview


Cogent E Services is an end-to-end Customer Experience (CX) solutions provider with a strong presence in the IT Services and IT Consulting industry. We offer omni-channel solutions to clients across various customer interaction touch-points. With our data analytics and technology-driven approach, we help clients derive valuable insights and effectively manage customer interactions.


Job Overview


Fresher: Less than 1 year of experience, Full-Time job in Thane, Maharashtra, India


Qualifications and Skills


  • Strong communication skills in English and Hindi
  • Ability to speak and understand regional languages is a plus
  • Good problem-solving and decision-making skills
  • Attention to detail and accuracy
  • Ability to multitask and prioritize workload
  • Basic computer knowledge and proficiency in MS Office
  • Positive and customer-focused attitude
  • Ability to work well in a team


Roles and Responsibilities


  • Handle inbound and outbound customer interactions
  • Provide excellent customer service and support
  • Address customer queries, concerns, and escalations
  • Process customer orders and requests accurately
  • Complete administrative tasks related to back-office operations
  • Maintain accurate records and documentation
  • Collaborate with team members to meet targets and deadlines


Address


4th floor Kalpataru Prime Near Ashar IT road no 16 wagle estate Thane West 400604






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