Service Engineer

1 month ago

Ahmedabad, India Sartorius Full time

For Sartorius Stedim India Pvt. Ltd,we are looking for Services Technician (Field) to join our team in Ahmedabad. In this role, He will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you will accomplish together with us

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company's filed procedures and protocols

Cooperate with technical team and share information across the organisation

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

What will convince us

Technical degree or certification

5- years proven field service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

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