Database Administrator

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. 

Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access.

In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems.

As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs.

You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Roles & Responsibilities

create / drop databases

coordinate activities for installation and migration of database systems software as well as upgrades of the database

uninstall DBMS products and associated products and tools during decommission process or when requested

execute database utilities based on Customer specific requirements and negotiated schedules (e.g., backups, reorgs, runstats)

schedule and perform re-organizations, statistical data collection

manage job scheduler of DBMS maintenance jobs

manage DBMS system related maintenance/utility jobs

provide job status on request for the jobs scheduled on the database

manage physical DB import/export as, and when, required

perform database backups per the agreed policy and restore database on request

analyze, plan and execute database changes

provide DBMS connectivity support

manage the logical backup and restore, if used as a backup strategy

manage high availability/clustering using only native tools (AAG)

perform scheduled switch over/switch back of databases

provide ad hoc performance and capacity reporting on request only and limited to four (4) reports per year; and

document and analyze capacity measures and forecast future capacity requirements.

provide DBMS consulting assistance and analysis for Customer applications

provide support for Customer, or regulatory, or security or quality assurance audits limited to responding to data requests only

perform data archival and purging per the capacity planning report with assistance from application owners

perform performance tuning based on performance reports

provide standard performance and capacity data management – define, collect, summarize and store performance data

apply database software patches, hot fixes and service packs as per mutually agreeable frequency

perform health checking per agreed technical specifications and schedule in the CSD

perform remediation as agreed in the CSD

manage and rectify diagnostic error logs or reports created by the DBMS product, instance or database or tools used by the DBMS Support team

Co-ordinate with application owners to remediate problems on database when requested with appropriate actions

Co-ordinate with DBMS software vendors for support on problems with products in scope and perform the appropriate action

Configure the KPIs for the databases

Troubleshoot any monitoring related issues

Configure additional KPIs mutually agreed upon with Customer (where applicable)

Database Monitoring as per monitoring capability provided with DataDog or other monitor tooling if Datadog cannot support specific database technology

  Required Technical and Professional Expertise

Bachelor's Degree

Experience for about 15+ years as a Database Administrator or similar role, with expertise in one or more managing databases such as DB2, Oracle, PostgreSQL, MSSQL, MySQL, Sybase, MongoDB, Cosmos DB

Database Administration:
• Manage and maintain MS SQL databases, ensuring high availability, performance, and security.
• Perform routine database maintenance tasks such as backups, restoration, and disaster recovery planning.
• Optimize database performance by monitoring resource utilization, identifying and resolving bottlenecks, and tuning queries.
• Implement security measures, including user access controls, encryption, and vulnerability assessments.
• Troubleshoot and resolve database issues, such as performance problems, replication failures, and data corruption.
• Collaborate with developers to design and implement database schemas, indexes, and stored procedures.
Integration with Data Bricks or Snowflake:
• Configure and integrate MS SQL databases with Data Bricks or Snowflake platforms.
• Collaborate with data engineers and data scientists to ensure smooth data ingestion and transformation processes.
• Develop and maintain data pipelines and ETL workflows between MS SQL databases and Data Bricks or Snowflake platforms.
• Monitor and optimize data transfer and synchronization processes between the databases and analytics platforms.
• Troubleshoot and resolve integration issues, such as data inconsistencies or connectivity problems.
Database Upgrades and Maintenance:
• Plan and execute database upgrades, patches, and version migrations in coordination with the infrastructure team.
• Test and validate database changes to ensure compatibility and minimize downtime.
• Implement database monitoring and alerting solutions to proactively identify potential issues and take corrective actions.
• Stay updated with the latest industry trends and best practices related to MS SQL databases, Data Bricks, and Snowflake.

Experience with cloud platforms such as Azure and knowledge of Azure database is a plus.

Excellent troubleshooting skills with the ability to diagnose and resolve complex issues in database environments.

Strong communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.