SAP GRC Security Engineer

3 weeks ago

Hyderabad, India NTT DATA Full time

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

Mid-level SAP GRC Specialist will be responsible for overseeing and managing our SAP Governance, Risk, and Compliance framework. They will collaborate closely with various stakeholders across the organization to ensure that our SAP systems adhere to regulatory requirements, industry standards, and internal policies. Key responsibilities include:

The Application Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients' Application infrastructure and services.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

SAP GRC Access ControlSAP GRC Process ControlSAP S4 HANADesigning, implementing, and maintaining SAP GRC solutions to manage access controls, user provisioning, and compliance monitoring.Conducting risk assessments and identifying areas for improvement in our SAP security posture.Developing and implementing policies, procedures, and controls to mitigate risks and enhance governance.Coordinate with customers to align on existing role setup in S/4HANA.Coordinate and align with business process owners on right setup of authorization.Design and develop segregation of duties (SOD) rules set for all roles.Ensure all new roles created have proper controls.Prepare GRC specific documentations.Align SOD matrix with business specific requirements.Highlight risk and issues to Authorization Lead.Providing expertise and guidance on SAP security best practices and emerging trends.Leading and participating in audits, compliance reviews, and security assessments related to SAP systems.Collaborating with cross-functional teams to address security vulnerabilities and remediate issues in a timely manner.Serving as a subject matter expert on SAP security and GRC matters, providing training and mentorship to junior team members.Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely mannerCaptures all required and relevant information for immediate resolutionProvides second level support to all incidents, requests and identifies the root cause of incidents and problemsCommunicates with other teams and clients for extending supportExecutes changes with clear identification of risks and mitigation plans to be captured into the change recordFollows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shiftEscalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to managementWorks with automation teams for effort optimization and automating routine tasksCoaches Service Desk and L1 teams for technical and behavioural skillsEstablishes monitoring for client infrastructureIdentifies problems and errors before they impact a client’s serviceLeads and manages all initial client escalation for operational issuesContributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration ItemsEnsures all changes are carried out with proper change approvalsPlans and executes approved maintenance activitiesAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articlesProduces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effortMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

Bachelor’s degree in information technology, Computer Science, or related field.Minimum of 5+ years of experience in SAP security and GRC, with a focus on SAP Access Control, Process Control, and Risk Management modules.Hands-on experience with SAP GRC implementations, configuration, and administration.Strong understanding of SAP security concepts, role design, and segregation of duties (SoD) analysis.Knowledge of regulatory requirements such as SOX, GDPR, and industry standards like NIST, ISO 27001.Excellent communication skills with the ability to effectively interact with stakeholders at all levels of the organization.Relevant certifications such as SAP Certified Associate - SAP Security in GRC, CISSP, CISA, or CISM are preferred

Required Experience:

Moderate years of relevant managed services experienceModerate level knowledge in ticketing tools preferably Service NowModerate-level experience managing platforms including a combination of the following: Packaged Application technologies such as ERP, Middleware and other business critical softwareModerate level knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.)

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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