Senior Engineer

7 months ago

Pune, India Sungard Availability Services Full time

Description

Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.

Our diverse, global team of “Sungardians” are passionate about applying their insight and deep expertise in production and recovery to Lead with Resilience. We work to understand our customers’ business goals, tailor services that align with their desired business outcomes, and deliver the right environments for managing their critical IT systems. Every Sungard AS employee makes a meaningful contribution to delivering on our mission to transform IT for resilient business. We want to add outstanding talent to our team. If you want to become an integral part of a collaborative organization that offers industry-leading benefits and a commitment to employee advancement, we’d be excited to speak with you

Title: Senior Engineer - Storage

Years of experience: 4-6 Years

Location: Pune

Job Purpose Statement

This role requires the individual maintain KB articles on troubleshooting and process and handle resource allocation. The individual will be responsible for configuring and administering performance and massive storage arrays while troubleshooting and configuring SANs. Additional requirements as part of this role include upgrading, monitoring policies and procedures to ensure steady storage provisioning, protection of data and adherence to compliance.

Key Responsibilities

1.Should be part of 24x7 Remote Level-1/2 Support team and monitor; perform advanced troubleshooting of various IT Infrastructure of international customer's mission critical datacenter.

2.Planning and execution of complex infra. Changes

3.Ability to participate in root cause analysis and working as on call during weekends.

4.Analyze and suggest solutions for customer requirements in stipulated SLA timelines and earn customer trust.

5.Work on Sev1/Sev2 incidents & drive team members to act upon it within defined SLA.

6.Responsible for developing & maintain relevant technical documentation.

7.Conduct training and mentor junior resources in the team.

8.Work supportively with colleagues, always operating in a collegiate manner and in line with the Company’s values.

9.Participate in Disaster Recovery activities.

Technical Competencies (Experience and Knowledge)

7+ years in the IT field with at least 5 years of good experience with SAN Administration.

Excellent communication (written and spoken) and interpersonal skills.

Wide experience of Storage systems.

Working Experience of configuration, troubleshooting of EMC Storage systems (Clariion, VNX, VMAX, Isilon, Xtreme IO, VPLEX, Unity)

Proficiency with SAN admin tasks on NETAPP FAS series filers, HITACHI, IBM v7000 , Oracle ZFS and HP 3PAR, MSA

Storage replication technologies (EMC RPA ,Netapp Snapmirror IBM Replication etc.)

Well versed with SAN Fabric administration on Brocade and CISCO MDS SAN switches.

Experience in working with multiple storage vendors for incident troubleshooting and changes

Performance monitoring/tuning.

Ability to participate in Critical escalations as required.

Understanding of Mid-level Windows, ESX or UNIX administration preferable

Proficient in use of ITIL based incident & change management system.

Mandatory Certifications – EMC Basic SAN – ISM/ SNIA

Desired Certifications – NetApp, EMC, HP, IBM–etc

Skills and Behavioral Competencies

Excellent communication (written and spoken) and interpersonal skills.

Being able to influence stakeholders and customer satisfaction

Communication with enthusiastic and clarity

Performing through our people

Values and adapts to different culture

Resilient, takes personal responsibility



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