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Data Analytics
3 weeks ago
Details:
Develop and implement a comprehensive CX strategy Analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey Ensuring consistent and positive customer interactions across all touchpoints Collaborating with cross-functional teams to enhance customer satisfaction Worked on Big data sets and automation of different reports/dashboards Monitoring customer metrics and reporting on CX performance Should have a knowledge on creating presentation slides for management reviews Working Experience: 5+ years
Educational Level : Graduate
Technological skills: Knowledge of tools like Advanced Excel, Access, SQL, Power BI/Tableau, Power point, any other analytical tool
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