Department Manager

2 days ago

Sonipat, India Reliance Retail Full time

Company Overview


Reliance Retail is India's largest, fastest-growing, and most profitable retailer, offering superior quality products and an unmatched shopping experience. With a loyal customer base of over 193 million and an extensive store network across the country, we focus on creating value for stakeholders and enhancing job security for millions of Indians.


Job Overview


Mid-Level position requiring 4 to 6 years of experience in the Retail industry. Full-Time employment located in Sonipat, Noida, Nagpur, Pune, Mumbai, Nashik, or Parli Vaijnath. Salary range based on experience. Join India's largest and most profitable retailer, Reliance Retail, with a strong omni-channel presence and dedication to customer satisfaction.


Qualifications and Skills


  • Leadership
  • Communication
  • Strategic Planning
  • Team Management
  • Problem Solving
  • Decision Making
  • Budgeting
  • Conflict Resolution


Roles and Responsibilities


  • Manage department operations and ensure efficient functioning
  • Lead and develop a high-performing team
  • Implement strategic plans to achieve department goals
  • Monitor inventory levels and optimize stock management
  • Ensure excellent customer service and satisfaction
  • Analyze sales data and trends to maximize department performance
  • To achieve the revenue and gross margin targets for the categories managed To optimize the store display stock and back-store inventory to increase the stock turns for the category To ensure effective stock and visual merchandising including product label, accurate and updated prices, special/periodic promotional offers, point-of-purchase promotional materials, sales planning. Monitor sales figures vis--vis plan/forecast and interpret trends to facilitate inventory planning along with the Sales Manager/Buyer.
    Work closely with buying team to ensure 100% fill rate at store.
    To ensure shrinkage on floor is minimized as per company guideline.

    Increase sales and margins and minimize expenses, including dump and shrinkage Conduct market surveillance for category managed in terms of competitors product and model mix, selling prices, promotional offers, visual merchandizing, customer traffic/footfalls and implements the best practices on the floor with the co- operation of Buyers. Gather consumer data for feedback Sales staff are trained and constantly updated Product knowledge, brand differentiation Recognize and develop talent Mentor sales assistance through training and career planning Update category and store associates on latest development in new product/brands and presentation/selling technique Healthy Sales and achievement of store KPI's - No of bills / ATV/ SPF/FUPT/Loyalty Profitability from stores vide Growth in Sales Adhering to operations parameters as per SOP in accordance with overall company policy. Improving the commercial performance of the showroom by increasing its turnover. Maximising profitability through efficient showroom operations. Managing Human resources, finance, inventory, customer care, Marketing and administration. Ensuring a delightful shopping experience to customers and making the showroom to customers a preferred shopping destination to shop. Revenue per Sq Ft and Gross Margin per Sq Ft for the categories managed Increase in conversion ratio of respective category Increased Average Transaction Value per customer Stock Availability in terms of per cent reduction of stock-outs Complete adherence to the training calendar for category team leaders and sales associates Accuracy and uptime of all forms of Visual merchandizing for categories managed Increase of Stock Turns for





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