Program Manager I, ShipTech

2 weeks ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.
ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year (6) support improvement in the quality of Amazon’s worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones
We are looking for a Program Manager to be a part of our effort to drive program for improving visibility and tracking capabilities for 3P seller shipments. Our mission is to be a partner and enabler to Amazon Operations by improving shipment tracking logic and capabilities for different legs of logistics, customer messaging, validation of transportation milestones, enable logic for automated shipment workflows and improve quality of shipment tracking within and outside Amazon partners. This role gives an opportunity to work closely with Business team, Operations stakeholders, Tech teams, recipient experience teams and Senior Leaders to manage and deliver for Amazon businesses.

Key job responsibilities
As a Program Manager you will be responsible for driving cross-functional product design platform capabilities alignment among stakeholders. You will work closely with Product Management and Technology teams as well as various Business Operations and Carrier launch teams to intake new use cases by collecting requirements, scoping, prioritizing and than working with development teams to implement and deploy tech changes . Your role is critical in executing our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities.

Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role.

A day in the life
The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently, and maintain professionalism under pressure. This role will need to have knowledge in analytical skills and in excel. The Program Manager will be passionate about their work, detail-oriented, and have good problem-solving abilities. This position will drive towards simple, scalable solutions to difficult problems, have project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

About the team
We are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelor's degree in management, business administration, economics, engineering, marketing

PREFERRED QUALIFICATIONS

- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

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