Service Delivery Specialist- Cloud

4 weeks ago

Bengaluru, India Alstom Full time

Req ID:446805 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than  75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job:

Reporting to Head of Service Delivery - Cloud & Compute at Alstom IS&T, you will be in charge of Level 1 escalation @ Technology level and for all infrastructure operations deliverables related to Cloud & Compute services of Alstom.

Organisation structure (job belongs to..)

IS&T / Technology & Security / Compute & Cloud Operations

Reports directly to:

Head of Service Delivery - Cloud & Compute

Key Responsibilities & Accountabilities:

•Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of infrastructure hosting from Alstom applications

•Accountable for all Enterprise Transverse/security services hosted and maintained in and for Alstom Transport IS&T infrastructure hosting services including Cloud platforms

•Responsible for planning and maintenance of Infrastructure for Compute & Cloud hosting services across the organization

•Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions

•Lead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution process

•Ensure overall service delivery, and monitor / track delivered solutions to ensure fit with business requirements

•Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives

•Work with the other stakeholders to comply with applicable disaster recovery and business continuity policies; work with technology and business management to address any identified gaps

•Work with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventative actions

•Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.

•Maintains high quality customer service to clients and customers. Works closely with customers/clients in order to map and support their operational needs.

•Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.

•Provides capacity planning recommendations to senior management

•Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the eco-system.

•Ensure Backup & Recovery procedures & policies are in place and implemented for all databases under the operational responsibility of RUN team.

•Drive efficiency and reduce the Operating cost of the Infrastructure .

•Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models

Educational Qualifications:

Graduated with a Bachelors degree in Engineering, Science or Technology

Experience:

• Should have at least 8-10 years experience in IT with majority of it in IT Infra technology hands-on knowledge and leading a team/expertise in IT operations delivery.
• Demonstrated competency in Infrastructure hosting services and functions.

Competencies & Skills

Mandatory:

• Should have good communication and ITIL management skills.

• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
• Cloud platform exposure (Preferably MS Azure Cloud)

• Experience in ITIL/Infra Operations processes and framework

• Ability to collaborate, influence and motivate cross-functional teams

• Team player

• Ability and flexibility to adapt to change, including shifting and competing priorities

• Demonstrates strong customer, quality, cost and delivery focus

• Demonstrated competency collaborative work with strong abilities in relationship management

• Proven ability to work in global companies and delivering infrastructure across multiple geographies

• DC Infrastructure L2/L3 hands-on knowledge

• Vulnerability management

• Regulatory compliance

• Fix vulnerabilities

• Risk Management

• investigating security breaches

• Ethical hacking

• Patch management

• EDR solution's - CB, Tehtris, Microsoft Defender, CrowdStrike, McAfee

Desirable:

Cross-functional knowledge
Domain experience
ITIL certification
Cloud services administration certification (Preferably MS Azure)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:​Experienced​


Job Segment: Risk Management, Cloud, Business Manager, Finance, Technology, Management

  • Service Management Delivery Specialist

    5 hours ago

    Bengaluru, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle...

  • IT Technology Services Senior Specialist- SAP BASIS, Service Delivery Specialist

    2 weeks ago

    Bengaluru, India SAP Full time

    What you’ll do:Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization,...

  • IT Technology Services Senior Specialist- SAP BASIS, Service Delivery Specialist

    4 weeks ago

    Bengaluru, India SAP Full time

    What you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...

  • Project Manger

    4 weeks ago

    Bengaluru, India Rapyder Cloud Solutions Full time

    Project Manger (Cloud-Delivery Migration) **Project Manager - 6-8 Years **Responsibilities - Understand project scope. - Perform accurate and timely maintenance of key project administrative data such as timesheets, project status (R/A/G status), timelines, project milestones, risks, etc. - Periodically report, when required, on project status, risks,...

  • Cloud Data Migration Specialist – Public Cloud

    3 weeks ago

    Bengaluru, India Getronics Full time

    Role PurposeThe Cloud Migration Specialist is responsible for helping businesses move their operations to cloud-based platforms. Talent would work with businesses to identify their current IT infrastructure and business processes to determine the best cloud migration strategy and execute that strategy in a way that minimizes disruptions to the business for...

  • Cloud Data Migration Specialist – Public Cloud

    4 weeks ago

    Bengaluru, India Getronics Full time

    Role Purpose The Cloud Migration Specialist is responsible for helping businesses move their operations to cloud-based platforms. Talent would work with businesses to identify their current IT infrastructure and business processes to determine the best cloud migration strategy and execute that strategy in a way that minimizes disruptions to the business...

  • Support Specialist

    3 weeks ago

    Bengaluru, India Spectrum Consultants India Private Limited Full time

    Support Specialist - IP Delivery Full Stack SummaryExperience Required:4 - 10 YearsJob Term:PermanentLocation:BangaloreCategory:ERP Development/SupportWorld’s leading semiconductor IP company.Job OverviewBased in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational...

  • Azure Cloud Specialist

    3 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Title: Azure Cloud Admin/Azure Infra EngineerExperience: 4 to 9 YearsLocation: Chennai/Bangalore/Pune/Mumbai.Level: L2, L3 (Specialist)Required Skills: Azure Cloud, Kubernetes (AKS), Terraform, Ansible (server configuration).Note: Those with short notice period/serving notice period are highly preferredJOB SUMMARY:Responsibilities:- Design and develop...

  • Specialist Software Developer-Python + Cloud Service PlatformPermanent contractBangalore, India

    3 weeks ago

    Bengaluru, India Société Générale Assurances Full time

    Specialist Software Developer-Python + Cloud Service PlatformPermanent contract|Bangalore|IT (Information Technology)Specialist Software Developer-Python + Cloud Service PlatformBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesSoftware development, Continuous delivery are not only buzzwords for you?!Your specialties are Python,...

  • Specialist Software Engineer-Python + Cloud Service PlatformPermanent contractBangalore, India

    3 weeks ago

    Bengaluru, India Société Générale Assurances Full time

    Specialist Software Engineer-Python + Cloud Service PlatformPermanent contract|Bangalore|IT (Information Technology)Specialist Software Engineer-Python + Cloud Service PlatformBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesSoftware development, Continuous delivery are not only buzzwords for you?!Your specialties are Python, SQL,...

  • Azure Cloud Specialist

    4 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Title:Azure Cloud Admin/Azure Infra EngineerExperience:4 to 9 YearsLocation:Chennai/Bangalore/Pune/Mumbai.Level:L2, L3 (Specialist)Required Skills:Azure Cloud, Kubernetes (AKS), Terraform, Ansible (server configuration).Note:Those with short notice period/serving notice period are highly preferredJOB SUMMARY:Responsibilities:Design and develop...

  • Multi Cloud Specialist

    3 weeks ago

    Bengaluru, India Bosch Full time

    Job DescriptionCloud Technical Specialist with proven expertise across multiple hyperscalersProven experience in designing, implementing, and managing cloud solutions across Azure, AWS, Google CloudStrong understanding of cloud architecture principles, microservices, and containerizationExperience in architecting public, private and hybrid cloud-based...

  • Cloud Services Specialist.

    3 weeks ago

    Bengaluru, India ZF Group Full time

    Req ID Bangalore, IndiaYour TasksLead technology innovation projects in the field of connectivity, advanced analytics and mobility.Invent and develop new end-to-end system that gather relevant data on embedded systems with resource constraints and fluctuating network access, use cloud computing to create prediction models / digital twins.Identify and propose...

  • Cloud Services Specialist.

    4 weeks ago

    Bengaluru, India ZF Group Full time

    Req ID Bangalore, India Your Tasks Lead technology innovation projects in the field of connectivity, advanced analytics and mobility. Invent and develop new end-to-end system that gather relevant data on embedded systems with resource constraints and fluctuating network access, use cloud computing to create prediction models / digital twins. ...

  • Digital Cloud Specialist

    4 weeks ago

    Bengaluru, India Sonata Software Full time

    Digital Cloud Specialist Qualifications (Required) · 8+ years of Strong working experience in O365/M365 administration. · 5+ years in a customer facing service role in any capacity. · Presentation skills with a high degree of comfort with both large and small audiences. · Face-to-face customer engagement skills · Good Knowledge of Microsoft 365...

  • System Operations Specialist

    4 weeks ago

    Bengaluru, India Idyllic Services Pvt Ltd Full time

    Position Overview :We are currently searching for a System Ops Technician to join the Cloud Services Team. In this role, you will be part of the Cloud Operations team responsible for ensuring seamless delivery and security of cloud services for clients by configuring, maintaining, upgrading, and troubleshooting systems.Shift timing and Mode of work :...

  • Multi Cloud Specialist

    3 weeks ago

    Bengaluru, India Bosch Full time

    Job Description Cloud Technical Specialist with proven expertise across multiple hyperscalers  Proven experience in designing, implementing, and managing cloud solutions across Azure, AWS, Google Cloud Strong understanding of cloud architecture principles, microservices, and containerization Experience in architecting public, private and hybrid...

  • Cloud Specialist

    4 weeks ago

    Bengaluru, India Brillio Full time

    About Brillio Brillio delivers disruptive digital solutions across capabilities such as Design Thinking, Product Engineering, Data Analytics, Digital Front Office, Digital Infrastructure through a team of 6,000+ experts technologically elevating 200 companies globally. Our core values of Customer success, We Care, Entrepreneurial (mindset) and Excellence -...

  • Cloud Specialist

    4 weeks ago

    Bengaluru, India Brillio Full time

    About Brillio Brillio delivers disruptive digital solutions across capabilities such as Design Thinking, Product Engineering, Data Analytics, Digital Front Office, Digital Infrastructure through a team of 6,000+ experts technologically elevating 200 companies globally. Our core values of Customer success, We Care, Entrepreneurial (mindset) and Excellence -...

  • Azure Cloud Specialist

    4 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Title: Azure Cloud Admin/Azure Infra Engineer Experience: 4 to 9 Years Location: Chennai/Bangalore/Pune/Mumbai. Level: L2, L3 (Specialist) Required Skills: Azure Cloud, Kubernetes (AKS), Terraform, Ansible (server configuration). Note: Those with short notice period/serving notice period are highly preferred JOB SUMMARY: Responsibilities: ...