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Client Services Lead
2 months ago
Description
:Summary:
The Leadof Client Services will lead in effectively managing assigned client relationships through proficient project management coordination and execution. Candidates must possess team leadership skills and a professional background in the electronic discovery industry to manage multiple projects and client relationships in a dynamic environment.
Job Responsibilities:
Act as the primary liaison with key client representatives to own the service delivery relationship. Drive overall client satisfaction by coordinating and communicating effectively regarding client deliverables. Execute project forecasts and work schedules as directed by the Sr. Project Manager or Client Services Director. Ensure client and project requirements are met with the highest quality and accuracy by verifying and regularly communicating with both clients and internal partners. Provide proactive communication with clients; promptly address any arising issues or escalate to the Sr. Project Manager or Client Services Director. Maintain up-to-date records of project statuses. Demonstrate leadership to clients and internal partners, delivering project objectives professionally and to a high standard. Represent Epiq's service delivery with confidence, serving as a primary public face.Education and Qualifications:
Bachelor's degree or equivalent practical experience in a corporate environment. 6+ years (at PM level) of consulting or litigation support experience in an eDiscovery service provider, law firm, or corporate legal department. Working knowledge of Media Collections, Processing, Hosting, Review Support, and Productions. Hands-on experience with Relativity and other document review and processing platforms. Excellent communication skills, capable of presenting analysis and complex concepts to diverse audiences. RCA or similar Review platform certification preferred. Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM) Preferred. Ability to build positive relationships with clients, particularly at the executive level. Ability to work night shifts in India: 6 PM to 3 AM IST or 8 PM to 5 AM IST.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
