Default claims processing/Filling

6 months ago

Mumbai, India 2coms Full time
Job Description for SME/PS 
Job Description of Subject Matter Expert 
 
Job Title:         SME 
Reporting to:Team Manager/Team leader, Operations 
 
Objectives 
The SME’s objective is to actively assist a team in accordance with laid down procedures to 
achieve and maintain requisite standards of quality and productivity.  He / she will report to 
the Team leader/Team Manager, Operations, who will be the first point of contact for any 
issues, questions, or concerns. 
 
Key Result Areas (KRAs) 
 
Leadership:   
The SME is responsible for maintaining constant process knowledge in the team.   
Responsible for maintaining and documenting all updates received from the business 
area.  
Will be a part of clients calls as required and will be responsible to update the teams 
alongside the Supervisors 
Responsible for cascading / providing training on new updates to all team members.  
Responsible for conducting the knowledge check.  
Responsible for suggesting and driving process improvements.  
Should have multi-tasking skills as a Trainer / QC / Processor and will conduct 
refresher trainings / handle Quality sessions on a need basis. 
Monitor and coach underperformers to improve their quality and efficiency. 
To be a part of the regular production and produce agreed numbers. 
Address and ensure resolution on all process related queries of the team members 
 
Essential   Functions: 
Review, analyze and ensure timely settlement of investor and mortgage insurance 
claims and managing claims to determine status and bring to closure and request 
extensions as needed. 
Must be updated with all investor guidelines in order to file claims. 
Document and maintain all system necessary for proper claim handling and follow-
up. 
Research issues and obtain proper supporting documentation in a timely manner as 
requested by the investor or mortgage insurance company. 
Monitor claim process reports to ensure all required responses are timely filed. 
Complete timely audits of all assigned claims to ensure all requirements have been 
met and claim process can be validated. 
 
Qualification:    
Diploma / Graduate any discipline. 
3 - 4 years of experience in BPO, U.S Mortgage/ Data Processing background.  
Previous experience with mortgage claim filing is a requirement. 
 

 

 
Minimum of 2 years in the Sr. Process Associate role. 
 
Skill Sets 
Good interpersonal skills 
Good written and verbal Communication skills 
Ability to coach 

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