International BPO

1 month ago


Bengaluru, India Xpheno Full time
Job description

Contact Center Team supporting our US & Canada employees.


Job Description:

Provide exceptional customer service to all our employees and internal stakeholders who call in, promptly addressing inquiries and resolving issues related to Benefits, Payroll & other category of requests

Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions and support open communication amongst the organization

Stay up-to-date with company policies, procedures, and legal requirements and alway ensure compliance

Meet process SLAs/ metrics, productivity and quality targets within the established timelines

Raise process related issues/ concerns on time with process excellence and team lead

Provide support in other HR Shared Services areas, such as benefits administration, employee data management, and employee record keeping, as needed.



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