Program Manager

3 months ago

Bengaluru, India ADCI - Karnataka Full time
Have you ever thought about what it takes to detect and prevent unauthorized activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers create and sign in to shop at Amazon? How would you build systems that evolve over time to proactively identify and neutralize new and emerging MO?
Amazon’s Buyer Risk Prevention (BRP) team is looking for a passionate, results-oriented Program Manager to support Account Integrity’s mission is to prevent bad actors from taking over existing good Customer accounts (events referred to as ATOs), and from creating new Amazon accounts (bad actor accounts, or BAAs).
As a Program Manager, you will be responsible for creating and managing roadmaps for store level ATO detection and prevention. You will be working closely with business and understanding the requirements, working actively with Technology, Machine learning, making appropriate trade offs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.

You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts customer trust.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- Experience defining program requirements and using data and metrics to determine improvements
- 4+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

PREFERRED QUALIFICATIONS

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience building processes, project management, and schedules
- 3+ years of driving process improvements experience

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