Sr Engineer

2 weeks ago

Pune, India Tata Communications Full time

Broad outline of the Role

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Responsible for monitoring the daily proactive/reactive incident. Responsible for the fault isolation & Resolution. Timely resolution of daily reported incident. Coordination with filed support/RBS team to address underlay issues of different ISP links. Timely escalation to internal/external teams to ensure early restoration. Working in 24*7 shift environment Sharing daily incident tracker. Ensure efficient and effective technical customer service as per SLAs. Proactive Monitoring of network alarms/ Alerts. Maximising network performance through ongoing monitoring and ensuring the closure of Ticket in CRM/SNOW. Co-ordination with NOC team for raising technical case. Supporting for scheduled Activities on network element. Reporting network status to key stake holders. Timely handoff (escalation) of cases. Working on Trouble Tickets, maintaining KPI and SLA of network (Preferred).

Size and Scope of Role - Total team size

On time escalations need to be followed, after following proper escalation hierarchy/matrix, for current ongoing network issues. Should have hands on experience in basic Internet, MS Office: MS Excel, Word, Access, Ppt. (In Excel knowledge of : like If, Pivot, Sum, Removing Duplicates etc. ) Knowledge in basics of Transmission, Multiplexers, Demultiplexers, Optical fiber, Patch Cords, BB fiber network, RF, BTS, BSC, MSC, HUB, POP location, Access Part, Dark fiber, Fiber pairs, OTDR preferred. Should be able to handle phone calls coming from field operations & customer team, should be able to call to field operations and customer team Should be able to have good co-ordination with Cross functional teams, within organisation (Internally and Externally). Should have good Networking knowledge (Router, Switches, Routing protocols, STP, BGP, OSPF, LAG, Switch links, Aggregator Etc.)

Minimum qualification & experience

Education – Graduate Engineer with 2 yr (B2-1) 3yr (B2-2) + experience.

(Electronics, Electronics & Telecom, Computers)

Certifications – CCNA/JNCIA for B2-1 and CCNP/SDWAN or Equivalent for B2-2 (VNX100/300 will be preferred)

Other knowledge/skills

SDWAN Technology: LAN, MAN, WAN. OSI Layers, IP Addressing, IP-Subnetting, TCP/IP. Routing Protocols: Static, RIP, OSPF, BGP. Switching Concepts: STP, VLAN, VTP, CDP, LLDP. Other concepts/services: MPLS, VRF. Known about DHCP and DNS. NAT (Network Address Translation)

Key Responsibilities

Proactive Monitoring of network alarms/ Alerts. Maximising network performance through ongoing monitoring and ensuring the closure of Ticket in CRM/SNOW. Interface with field teams for Alarm resolution. Co-ordination with NOC team for raising technical case. Supporting for scheduled Activities on network element. Reporting network status to key stake holders. Timely handoff (escalation) of cases. Ensure the resolution of each incident as per agreed SLA Sharing daily reports of incident and customer requested reports

Technical Competencies

Good Analytical, Diagnostic and Problem-Solving skills, Customer Centricity, Dealing with ambiguity and pressure. Excellent written and verbal communication skills. Should be willing to accept challenges and highly dynamic in nature. Good aptitude to learn new technology. Should be a very good team player

Knowledge / Skills

Communication Skills

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Sr Engineer - Technical Support CenterDate: 23 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective of the roleSize...

  • R D Sr Engineer Enertech

    5 days ago

    Pune, Maharashtra, India Enertech Ups Pvt Ltd Full time

    Apply for R & D Sr. Engineer Enertech, Career Progress Consultants in Pune for 3 - 6 Year of Experience on

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Sr Engineer - Global Network OperationsDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective of the roleSize...

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Sr Engineer - Global Network OperationsDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective of the roleSize...

  • R D Sr Engineer Enertech

    5 days ago

    Pune, India Enertech Ups Pvt Ltd Full time

    Apply for R & D Sr. Engineer Enertech, Career Progress Consultants in Pune for 3 - 6 Year of Experience on TimesJobs.com.

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Job Title: Sr Engineer - Customer Service OperationsDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective...

  • Sr Engineer

    3 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Job Title: Sr Engineer - Global Service OperationsDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective...

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Position: Sr Engineer - Customer Service Operations (Customer Service Operations) - B2201_2Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of...

  • Sr Engineer

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Sr Engineer - Customer Service Operations (Customer Service Operations) - B2201_2Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality...

  • Sr. Engineer-Design

    4 days ago

    Pune, India Tata Technologies Full time

    Designation – SR. Engineer-TCFExperience -3-6 yearsEducation - BE//ME/Job Location- PuneNotice Period -Immediate /30 Days /60 Days/90 Days1. Process Planning Knowledge2. Process Sheet writing3. Product Knowledge of Automobiles4. Experience in DFM (Design for Manufacturing)5. Knowledge of Vehicle Assembly Sequence6. General awareness about Vehicle Assembly...

  • Sr. Engineer-Design

    1 week ago

    Pune, India Tata Technologies Full time

    Designation – SR. Engineer-TCF Experience -3-6 years Education - BE//ME/ Job Location- Pune Notice Period -Immediate /30 Days /60 Days/90 Days  1. Process Planning Knowledge 2. Process Sheet writing 3. Product Knowledge of Automobiles 4. Experience in DFM (Design for Manufacturing) 5. Knowledge of Vehicle Assembly Sequence 6. General awareness about...

  • Sr. Engineer-Design

    1 week ago

    pune, India Tata Technologies Full time

    Designation – SR. Engineer-TCFExperience -3-6 yearsEducation - BE//ME/Job Location- Pune Notice Period -Immediate /30 Days /60 Days/90 Days  1. Process Planning Knowledge2. Process Sheet writing3. Product Knowledge of Automobiles4. Experience in DFM (Design for Manufacturing)5. Knowledge of Vehicle Assembly Sequence6. General awareness about Vehicle...

  • Sr. Info Security Engineer

    4 weeks ago

    Pune, India Dew Software Full time

    Dew Software, a global leader in digital transformation solutions, is looking for a skilled Sr. Info Security Engineer to join their talented team. With a strong presence in the digital landscape and a reputation for excellence, Dew Software collaborates with Fortune 500 companies to drive innovation and deliver exceptional results.As a Sr. Info Security...

  • Sr. Info Security Engineer

    1 month ago

    Pune, India Dew Software Full time

    Dew Software, a global leader in digital transformation solutions, is looking for a skilled Sr. Info Security Engineer to join their talented team. With a strong presence in the digital landscape and a reputation for excellence, Dew Software collaborates with Fortune 500 companies to drive innovation and deliver exceptional results.As a Sr. Info Security...

  • Sr. Info Security Engineer

    1 month ago

    pune, India Dew Software Full time

    Dew Software, a global leader in digital transformation solutions, is looking for a skilled Sr. Info Security Engineer to join their talented team. With a strong presence in the digital landscape and a reputation for excellence, Dew Software collaborates with Fortune 500 companies to drive innovation and deliver exceptional results. As a Sr. Info Security...

  • Sr Software Engineer

    4 weeks ago

    Pune, India ACI Worldwide Full time

    As Sr Software Engineer, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!The purpose of this ROLE is:Analyzes, designs, programs, debugs, and modifies software enhancements and new products used in local, networked, or Internet-related computer programs. Using current programming language and...

  • Sr. QA Engineer

    1 week ago

    Pune, India Trane Technologies Full time

    As Nuvolo’s Sr. Quality Assurance Engineer , you will be responsible for executing functional and regression test cases within specified test environments with a high degree of accuracy. As a Sr. Quality Assurance Engineer, your role will include: Works as part of Scrum team, to review technical requirements and designs, raise questions whenever...

  • Sr. Data Engineer

    4 weeks ago

    Pune, India MICHELIN Full time

    Sr. Data Engineer- - - - - - - - - - - -A Data Engineer is a data professionals with extensive knowledge and expertise in “big data” technologies and frameworks that works with Python/Scala/Java. They are software engineers who design, build, integrate data from various resources, and manage big data. Experienced in writing spark code with python or...

  • Sr System Engineer

    4 weeks ago

    Pune, India Philips Full time

    Job TitleSr System EngineerJob DescriptionJob title:Sr. System Engineer Your role:Translating business and user requirements to product requirements.Developing the product verification strategy.Reviewing verification results to confirm product requirements are met.Identifying and mitigating areas of technical risk by following the product design FMEA...

  • Sr. C++ Developer

    6 days ago

    Pune, India Neova Solutions Full time

    We at Neova Solutions are looking for Sr. C++ Developer for one of our clients who is into Workload Automation for the Technology Industry. As a C++ Developer, the engineer should be adept with C++ concepts and have a good understanding of STL, Templates, etc.Role:Sr. C++ DeveloperTotal Experience: 10+ yearsRelevant Experience: 6+...