Senior Specialist

3 months ago

Hyderabad, India 451 Discovery Comm. India Full time

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…
Warner Bros. Discovery is searching for an Employee Services Senior Specialistto join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the specialist providesan efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni,managers and business partners.

Focused on a seamless customer experience and great customer care, the Senior Specialist uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Senior Specialist accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role collects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.

The Senior Specialistrole provides feedback internally, proposing new and effective ways to resolve problems and improve productivity (i.e., continuous improvement efforts), while maintaining broad knowledge of policies, procedures, and resources.

Your Ro le Accountabilities…

Analyze, capture, respond to, and resolve P&C,pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.

Handle inbound requests viaemail, chat, the HR-Portal, or other access channels.

Perform individual employee data transactions and data-entry in Workday and other systems.

Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.

Provide support for self-service and P&C technology tools for employees and customers.

Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.

Educate customers to increase awareness of self-service resources and promote self-sufficiency.

Ensure confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries.

Provide mindful redirection and escalations to tier two support teams and other parts of the organization.

Providing coaching, guidance and assistance to our Employee Service Specialists for customer queries that arise, assisting with individual development and training, and acting as a Subject Matter Expect for nominated subject types.

Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.

Contribute to departmental projects as and when required.

Qualifications & Experience…

Experience: 3-5 years Human Resources administrative or related experience required, preferably from a global, HR Service Center environment. Must be able to maintain confidentiality and use confidential information appropriately.

Education: High School diploma or equivalent experience in related field required.

Shift Requirements : Ability to work an 8-hour shift expected to be scheduled between8:30AM to 8:30PM India Standard Time, Monday through Friday, with flexibility when required

Language Requirements: Must be fluent in English

Technical Skills: Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase toolsstrongly preferred with ability to quickly learn new technology and software programs.Experiencepreferred with Outlook, Excel, Word and PowerPoint.

Relationship Management: Strong relationship skills with ability to build and maintaineffective collaborations. Recognized for reliability, integrity, and trustworthiness.

Process Management: Skilled in process improvements and problem solving, taking initiative to own work projects/tasks and share knowledge with other associates. Ability to manage ad hoc high-volume activities in a fast-paced environment independently.

Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills.Hasstrong analytical skills and attention to detail. 

Communication: Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly, with minimal grammatical/mathematical errorsto all levels and in English. Must have flexible and adaptable attitude to cope with fast changing and complex environment

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

  • Senior eCommerce Platform Specialist

    7 days ago

    Hyderabad, Telangana, India DESIDEA SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Title: Senior eCommerce Platform SpecialistAt Desidea Software Technologies Private Limited, we are seeking an experienced Senior eCommerce Platform Specialist to join our team. The ideal candidate will have strong hands-on experience in eCommerce Platforms, specifically SAP and Web Technologies.

  • Senior Financial Modelling Specialist

    1 week ago

    Hyderabad, Telangana, India ValueLabs Full time

    Job Description for Senior Financial Modelling SpecialistWe are seeking a highly skilled Senior Financial Modelling Specialist to join our team at ValueLabs. The ideal candidate will support the finance team by ensuring accurate weekly and monthly financial reporting, as well as the calculation and tracking of commissions.This role requires an individual who...

  • Senior Automation Specialist

    2 weeks ago

    Hyderabad, Telangana, India Talent500 Full time

    Talent500 - Senior Automation SpecialistOverview: We are seeking an experienced Senior Automation Specialist to join our high-performance team at Talent500.Job Description: As a Senior Automation Specialist, you will play a key role in developing and maintaining test automation frameworks, collaborating with cross-functional teams to identify automation...

  • Senior Bench Sales Specialist

    3 weeks ago

    Hyderabad, Telangana, India Niktor Full time

    Niktor Job Opportunity: Senior Bench Sales SpecialistWe are seeking a highly skilled and experienced Senior Bench Sales Specialist to join our team at Niktor. In this role, you will be responsible for driving sales growth and delivering exceptional customer service.Job Description:The Senior Bench Sales Specialist will be accountable for:Bench Sales...

  • Senior Data Automation Specialist

    3 weeks ago

    Hyderabad, Telangana, India R Town Technologies Full time

    At R Town Technologies, we are seeking a highly skilled Senior Data Automation Specialist to join our team.Job SummaryThis is an exciting opportunity for a talented data professional to design and implement automated solutions using Python and other programming languages. As a Senior Data Automation Specialist, you will work closely with our team to optimize...

  • Senior Data Management Specialist

    3 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Job Title: Senior Data Management SpecialistAbout the Role: We are seeking an experienced Senior Data Management Specialist to join our team at Virtusa in Hyderabad, India.Job Description: As a Senior Data Management Specialist, you will be responsible for leading STIBO MDM projects from conception to delivery. This includes configuring and developing STEP...

  • Senior Linux Infrastructure Specialist

    7 days ago

    Hyderabad, Telangana, India VARITE INC Full time

    Senior Linux Infrastructure SpecialistWe are seeking a highly skilled and experienced Senior Linux Infrastructure Specialist to manage and maintain our server infrastructure.About the RoleThis is an exciting opportunity to work with VARITE INC in Hyderabad. As a Senior Linux Infrastructure Specialist, you will be responsible for providing exceptional...

  • Senior IT Governance Specialist

    4 hours ago

    Hyderabad, Telangana, India Genpact Full time

    Job SummaryWe are seeking a Senior IT Governance Specialist to join our team at Genpact. As a key member of our organization, you will be responsible for driving the implementation and maintenance of our Global IT GRC Framework.

  • Senior ServiceNow ITSM Specialist

    3 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Job Title: Senior ServiceNow ITSM SpecialistAbout Us:Virtusa is a leading digital transformation and software engineering company that specializes in providing innovative solutions to its clients. With a strong focus on delivering high-quality services, we are committed to helping our clients achieve their business goals.Job Summary:We are seeking an...

  • Senior Billing Specialist

    4 weeks ago

    Hyderabad, Telangana, India SS&C Technologies Holdings Full time

    Job SummaryWe are seeking a highly skilled Senior Billing Specialist to join our team at SS&C Technologies Holdings. In this role, you will be responsible for researching, preparing, and verifying invoices sent to clients.

  • Senior IT Compliance Specialist

    6 days ago

    Hyderabad, Telangana, India Genpact Full time

    About the RoleAs a Senior IT Compliance Specialist at Genpact, you will play a key role in ensuring that our organization's IT function is aligned with global regulatory requirements. This position requires a strong background in IT compliance, risk management, and project management.

  • Senior Talent Acquisition Specialist

    2 weeks ago

    Hyderabad, Telangana, India Signant Health Full time

    Company OverviewSignant Health is a pioneering company in the clinical trial landscape, driving change through technology and innovations. We're on a mission to revolutionize the way patients, clinicians, and caregivers interact with clinical trials.Job SummaryWe're seeking a highly skilled Senior Talent Acquisition Specialist to join our team in Hyderabad,...

  • Senior Technical Specialist

    2 weeks ago

    Hyderabad, Telangana, India OpenText Full time

    Job OverviewThe position of Senior Technical Specialist will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers worldwide. This role requires expertise in solving complex problems related to Application Availability, Performance, and Capacity.

  • Senior Documentation Specialist

    4 weeks ago

    Hyderabad, Telangana, India Semtech Full time

    Document your knowledge and grow with SemtechWe are looking for a highly skilled Senior Documentation Specialist to join our team. As a key member of our Documentation team, you will be responsible for creating high-quality documentation that helps our customers learn about our wireless products.

  • Senior Trade Finance Specialist

    2 weeks ago

    Hyderabad, Telangana, India Atyeti Inc Full time

    Ayateti Inc is a leading financial institution seeking an experienced Senior Trade Finance Specialist to drive business analysis, solution design, and process improvements for our trade lifecycle management systems.Estimated salary: $120,000 - $180,000 per year.Job DescriptionWe are looking for a highly motivated and skilled Senior Trade Finance Specialist...

  • Senior Software Engineer Specialist

    2 weeks ago

    Hyderabad, Telangana, India Info Services Full time

    Job Title: Senior Software Engineer SpecialistEstimated Salary: $170,000 - $200,000 per yearCompany Overview

  • Senior Data Analytics Specialist

    17 hours ago

    Hyderabad, Telangana, India Live Connections Full time

    About Live ConnectionsLive Connections is a dynamic organization seeking an exceptional Senior Data Analytics Specialist to join our team.

  • Senior Identity Management Specialist

    3 weeks ago

    Hyderabad, India ScaleneWorks Full time

    Senior Identity Management Specialist (ForgeRock - On-Premise and Cloud) Position Description Position: Senior Identity Management Specialist Location: Hybrid/Canada (Multiple Time zones) Experience Level: Senior Domain: Banking/Financial Services (preferred) Your future duties and responsibilities 5-8 years of exp in Identity Management and ForgeRock...

  • Senior MuleSoft Integration Specialist

    1 week ago

    Hyderabad, Telangana, India Firstsource Full time

    About the RoleWe are seeking an experienced Senior MuleSoft Integration Specialist to join our team at Firstsource. This is a unique opportunity for a skilled professional to drive business growth and customer satisfaction through innovative integration solutions.Key ResponsibilitiesAs a Senior MuleSoft Integration Specialist, you will be responsible for...

  • Senior Data Engineering Specialist

    2 weeks ago

    Hyderabad, Telangana, India ExaTech Inc Full time

    About ExaTech IncWe are a leading technology firm with a focus on data-driven innovation, and we're looking for a talented Senior Data Engineering Specialist to join our team.