Controls Room: Associate – Level 1 Support and Client Solutions
1 month ago
Join our Controls Management team, where you'll collaborate with other control disciplines and oversee existing and new control functions and protocols. You'll be part of the Controls Room, a firmwide Reporting Utility that standardizes control-related data for efficient and accurate reporting. This role enhances control oversight and efficiency through the automation of operational risk reporting, providing access to firmwide aggregated information and producing business risk insight. The Controls Room comprises several functional units, including Data Management & Operations, Analytics, Reporting, and the Project Management Office.
As an Associate – Level 1 Support and Client Solutions in the Controls Management team, you will be responsible for providing daily system support operations, monitoring support tools for user tickets/issues, and participating in new projects. This role offers the opportunity to enhance your skills in risk management and control principles, and work in a dynamic, fast-paced environment
Job Responsibilities:
• Provide daily system support operations including, issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
• Monitor the support tools for user Tickets/Issues
• Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
• Provide technology troubleshooting support as basic user issues, system issues such as data problems.
• Resolve and close user related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
• Coordinate Access Administration and supports Recertification for supported applications.
• Be part of existing projects and participate in new projects.
• Be a strong team player and support the team in delivering the tasks accurately and timely manner.
Required qualifications, capabilities, and skills:
• At least 7 years of relevant experience
• Knowledge of risk management and control principles
• Strong written and verbal communication skills
• Customer service oriented
• Ability to converse with both Technical and Business Partners in Technical or Business terms as needed.
• Strong organizational, documentation, and multi-tasking skills with demonstrated ability to manage expectations and deliver results.
• High-level of professionalism, self-motivation, and sense of urgency
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