Associate - Tech (Devops IT Support),Societe Generale Securities India (Mumbai)
2 months ago
Associate - Tech (Devops IT Support),Societe Generale Securities India (Mumbai)
IT (Information Technology) Permanent contract Mumbai, India Reference 24000JWP Start date Immediately Publication date 2024/08/01
Responsibilities
Job Summary:
Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions. Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations. Enforcing IT guidelines at firm level and standards are followed. Streamline internal operations and optimizing strategic benefits. Business Impact Analysis (BIA)& Business Continuity Management (BCM) Planning and maintenanceMain Responsibilities:
• Monitoring the trading tools and Exchange connectivity during Trading Hours.
• Closely working with Application vendors to resolve issues related to daily production & system enhancements.
• Support & Troubleshooting for Trading and BO Applications as and when required by the business and exchange requirements.
• Managing the version controls of all BO and Trading applications.
• Managing and providing the Technical Support for the following Applications TSS, FIS , TCS Bancs, GreekSoft, Omnesys, Fidessa, Connect2nse, NEAT CM, NEAT FO, Neat Plus, DERIWatch, ENIT, GLDI, Data Store, Bolt, Share point, pre-trade risk limits management systems etc.)
• Execution and managing new projects in consultation with Regional Teams and Business Lines.
• Regular follow-up with local regulatory requirements from exchanges as and when required to ensure SG setup is compliant with local exchanges in consultation with HK team.
• Regular follow-ups with local vendors (Software/Hardware) to accommodate the business requirements.
• Regular Management and Updating the Business Continuity planning (BCP) site.
Production Support:
• Follow Global Banking Technology & Operations (GBTO) IT standards and best practices for Incident, request, change, problem management and incident communication.
• Manage users requests and production incidents while providing regular feedback to end users.
• Pro-actively monitor production systems and ensure that our monitoring tools are in line with our needs and take initiatives to improve their efficiency.
• Lead investigations and troubleshoot to resolve problems collectively or independently, including coordination with other support units and vendors. Formalize problems and escalates to the next level of escalation as needed.
• Estimate the risks and opportunities in our day-to-day job and take initiatives to reduce the risks and improve our efficiency
Profile required
Academic Background (degree and major): Graduate in Technology
Relevant Working Experience in number of years: 5+ years
Skills & Competencies required:
Strong hands-on exposure, Service delivery to manage Indian Exchanges (NSE, BSE, MCX) IT Trading Platforms, Client set up. Working knowledge of Windows/LINUX, SQL, ORACLE DB (BASIC/not mandatory),Cisco Networks and Firewalls, WAN/MAN Links, IML gateways, Trading Services, Algos, Co - location, Tick By Tick, Exchanges utilities and BO Applications (TCS BANCs). Broad Knowledge of Oracle and SQL databases is needed. Query Optimization and Database Monitoring Experience in deploying native application (Java / C#) Conversant with Devops Technology stack – Cloud / Source Code Management / Git / Continuous Integration (Jenkins) / Docker / Kubernetes Fluent in Agile or Kanban methodologies Problem solving and Debugging skills Experienced in Incident Management / Change Management and Release Management processes. Experience in supporting multi-tiered applications Experiencing in working with any monitoring tools (Grafana or ELK) Experience in managing different environments like DEV/TEST/UAT/PROD Ability to write automaton shell scripts or Python scripts Hands on experience in troubleshooting server issues – on Linux, Windows environment. Hands on experience in troubleshooting networking issues – on switches, router, firewall etc. Good understanding and exposure to information security. Broad understanding the BCP concepts and management Able to build strong interpersonal relationships with regional teams. Knowledge and exposure on overall IT requirement for any organization. ITIL Certification preferredTeam Spirit:
Ability to build synergy within and outside of the team. To have a collective and an open mindset To be able to listen actively & share information within the team & with other teams as well. Ability to deal with conflicts proactively & in a positive mode.Innovation:
Ability to think out of the box & have a solution driven attitude. Ability to propose new ideas & thoughts. Ability to adopt new technologies in the solution & projects. Ability to simplify things, promoting simplicity over complexity.Responsibility:
Ability to express one’s conviction & act with courage. Ability to make decision within the scope of one’s responsibility. Having a risk mindset Striving for high performanceCommitment:
Inspire others by communicating a clear vision and strategy. Embody the Group’s values. Listen and demonstrate emotional intelligence to engage others.Language Skills: English
Computer Skill: WINDOWS, Python
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