Manager - Retail Store Operations

4 weeks ago

Allahabad, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Prayagraj, UPE

Job Purpose

Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

Sales

Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions

RoI

Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage churn and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store

Marketing

Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines

People

Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance 

Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results

Threshold Functional Competencies

Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

Sales Planning and Forecasting Solving Problems

Experience

2 – 5 years

  • Manager - Retail Store Operations

    3 weeks ago

    allahabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Retail Store Operations

    4 weeks ago

    allahabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Store Keeper

    12 hours ago

    Allahabad, India Allahabad Enterprises Private Limited Full time

    Plan, organize, and coordinate all operational activities of the store. - Follow 5S (Sort, Straighten, Shine, Standardize, and Sustain) to effectively and efficiently manage store. - Maintain accurate records of sales, inventory, and expenses. - Communicate regularly with management, providing updates on store performance, challenges, and opportunities. -...

  • Csa

    2 months ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 28 Apr, 2024**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    2 months ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 03 Mar, 2024**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - CT0006**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    2 months ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 08 Jan, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Trainee Csa

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 28 May, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Cashier

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 04 Feb, 2024**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 08 Feb, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 09 Mar, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 05 Jun, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 15 Jan, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa

    7 days ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 02 Aug, 2023**Business** - Reliance Jewels**Family** - Jewellery Store**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Csa Sis

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 04 Feb, 2024**Business** - Reliance Jewels**Family** - SIS - Jewellery**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: - Achieve and exceed sales target for category - Enhance conversion ratiosand average transaction values - Counsel customers - Deliver customer servicecustomer service levels -...

  • Retail Assistant

    4 weeks ago

    Allahabad, India INFINUS Full time

    We are seeking a motivated and customer-oriented Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for assisting customers with their purchases and providing exceptional service. This is a great opportunity for individuals who enjoy working in a fast-paced retail environment. '''Duties:''' - Greet customers and...

  • Store Keeper

    6 days ago

    Allahabad, India Triveni Electroplast Pvt Ltd (Radiator Division) Full time

    Keeping a record of sales and restocking the store accordingly. - Managing the stock. - Ensuring that the store is kept clean and organized. - All the stock materials are maintaining. - Good handling the Tally Qualification: Graduation with 3 yrs exp. in Store handling in Hospital/ Manufacturing unit/ shopping mall **Job Types**: Full-time, Regular /...

  • Trainee

    2 months ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 30 Apr, 2023**Business** - Reliance Jewels**Family** - Apprentice Program Management**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: Providing customer service. Greet customer with smile. Receiving of Stocks and arrange Stocks as per the planogram, FIFO & FEFO. Scan products, complete billing, and...

  • Csa Ff

    1 month ago

    Allahabad, India Reliance Retail Full time

    **Posted Date** - 03 Mar, 2024**Business** - Fashion Factory**Family** - Apprentice Program Management**Functional Business Area** - Site Operations**Location** - Allahabad**Responsibilities**: Providing customer service. Greet customer with smile. Receiving of Stocks and arrange Stocks as per the planogram, FIFO & FEFO. Scan products, complete billing, and...

  • Data Entry Operator

    1 week ago

    Allahabad, India ESSELL SOLUTION Full time

    **Objectives of this role** - Optimize operational efficiency by quickly and accurately adding to and maintaining the quality of large amounts of data in our proprietary database - Recommend data management solutions according to business requirements - Ensure usability of data entry software and equipment, and manage malfunctions - Handle requests for data...

  • Sales Representative

    1 month ago

    Allahabad, India Kokuyo Camlin Full time

    Location - ALLAHABAD - Business/Function - Not Specified - Band - Not Specified **Job Reference** - JR00000084 **Job Summary** - Job Summary not provided **Job Purpose** Serve customer by selling products and meeting customer needs. **Job Duties & Key Responsibilities** - Duties and Responsibilities - Visiting the retails outlets on daily basis as per...