Software Engineer, Client Ops, India

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a part of BCG's X Operate team, you will work closely with consulting teams while supporting and maintaining software analytical projects. You will have the opportunity to leverage analytical methodologies to deliver value to BCG's Clients, Consulting (case) teams and Practice Areas (domain) through providing analytics subject matter expertise, and accelerated execution support and maintenance.You will collaborate with case teams to maintain analytical solutions serving client needs and make ideate/implement improvements on current set up to ensure robustness of the data ecosystem. You will provide technical support through deeper understanding of relevant data analytics solutions and processes to build high quality and efficient analytic solutions. You will work with global stakeholders such as Project/Case teams and clients by acting as a thought partner to support clients realize the power of the strategic AI solutions.

YOU'RE GOOD AT

Analytical technologies

• Web Application Delivery and Maintenance support
• Being involved in all aspects of web-development maintenance by playing a critical role in design, planning, development, deployment and maintenance; help develop best practices for continual improvements
• Establishing oneself as a go-to expert for case/topic teams; Guiding case teams with the best analytical approach when needed; Being the Brand ambassador for analytics in BCG (Proposals, Demos, Networking with case teams, etc.)
• Working on Production systems and understanding the importance of SDLC to ensure that all fixes/changes are fully tested in Non production environments before releasing on production.
• Proactive in identifying risks and suggesting solutions pertaining to the Frontend, Backend and infrastructure topics
• Maintenance of Single or multi page applications for interactive Visualization or general layouts for user inputs
• Maintenance of the overall web architecture, built for speed and scalability
• Ensuring bug fixes and enhancement developments as per the requirements
• Ensuring, designing and developing APIs and ensuring that all the functional requirements are met
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Ensuring the technical feasibility of UI/UX designs
• Integration of UI with the API(s)

Business Requirement gathering and collaboration

• Provide exceptional support service to the case teams, product teams and to the end clients while following the best practices and highest quality standards. Assist in the overall support readiness and maintenance of the projects.
• Defining and explaining expected software outcome; defining approach and technical solution* Delivering original analysis and insights to case teams, typically owning all or part of a project and integrating with case teams
• Establishing credibility by thought partnering with case teams on the topics; drawing conclusions on a range of external and internal issues related to their problem
• Communicating technical insights through sophisticated synthesis and packaging of results (including PPT slides and charts) with consultants, collects, synthesizes, analyses case team learning & inputs into new best practices and methodologies
• Ability to properly sign off and code reviews. Able to generate project work for self via connects

Team requirements:

• Contribute as ‘Voice of the Team' while working with stakeholders. Guides juniors on analytical methodologies and platforms, and helps in quality checks
• Custodian of the knowledge base; document resolutions or problem fixes and promotes IP development; creates/validate and approve the knowledge articles created by the junior colleagues/peers.
• Imparts technical trainings to team members and consulting cohort
• Operates/supports clients during European/American time zones if/when required.

Functional Skills:

• Ensures the decisions are thoughtful, logical and in the best interest of the team. Ability to take calculated risks to put a conscious intent into actions. Ensures high quality deliverables from the team, validation via auditing the executions. Takes ownership of the escalations, assist in finding the root cause and implementation of the mitigation steps
• Supports and lead implementation of projects; process or automations; focusing on improvement initiatives. Manage and execute the defined tasks as per agreed timelines. Clearly communicates the updates, risks, dependencies, and closures to the stakeholders
• Implementing technical solutions(s) across on-premise and cloud architectures
• Monitoring performance and advising any necessary infrastructure changes

Communicating with confidence and ease:

• You will be a clear and confident communicator, able to deliver messages in a concise manner with strong and effective written and verbal communication.
• Ensures the decisions are thoughtful, logical and in the best interest of the team. Ability to take calculated risks to put a conscious intent into actions. Ensures high quality deliverables from the team, validation via auditing the executions. Takes ownership of the escalations, assist in finding the root cause and implementation of the mitigation steps

What You'll Bring

• Bachelor's / Master's degree in computer science engineering/technology or equivalent
• 2 - 4 years of experience in a client
• Experience of DevOps implementation across the full stack cycle
• End to end experience in code, deploy, manage and monitoring for enterprise solutions.
• Excellent Python coding skills and understanding of best practices, frameworks such as Django and Flask. (PEP8)
• Excellent understanding of JavaScript (React JS, Node JS, Vue JS, etc)
• Strong database skills in Snowflake, Azure, SQL server
• Proficient with version control tools such as GitHub
• Knowledge of Big data, Apache Hadoop, Spark, Scala, PySpark, Amazon S3 and R would be considered as a big plus
• Understanding and desire to work in an Agile fast pace environment
• Strong problem-solving skills and willingness to deep dive to get the desired output
• Excellent troubleshooting skills required for resolution of production issues quickly
• Excellent written and verbal communication skills. Able to work effectively with cross functional teams and with senior stakeholders
• Consulting experience will be considered a plus
• Understanding of prevalent cloud ecosystems and its associated services AWS, Azure, Google Cloud, IBM Cloud. Expertise in at least one. #LI-NT1

YOU'LL WORK WITH

You will report to the Solution Delivery Manager - X Operate, and you will work closely with the colleagues and case teams on client Projects

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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