![Infogain](https://media.trabajo.org/img/noimg.jpg)
Oracle Developer
4 weeks ago
Oracle Developer (Senior) with skills Oracle Apps - Technical, Oracle Apps DBA, Oracle Apps - Functional for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)
Posted on: June 01, Share on Linkedin Share on Twitter Share on Facebook
ROLES & RESPONSIBILITIES
Job Responsibilities:
The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python.
Responsibilities:
Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLA’s in the ticketing system.
Provides support to corpate and store employees on Xstore, XCenter , and in-house integrations.
Tracks, takes ownership of issues, Resolves issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.
Works with Store support, IT helpdesk, and other escalation points to resolve technical issues.
Provides Remote Access Support through various VPN connections.
Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging.
Follows up with existing tickets/inquiries, as appropriate.
Accurately classifies and records details of inquiries into a web-based ticketing system.
Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.
Must Have:
Strong team player
Excellent written and verbal communication skills.
Ability to write and understand sql queries
The ability to learn quickly and independently, and to determine adhoc solutions to problems where solutions have not been documented.
Be passionate about helping people and resolving issues.
Initiative to use available solution articles and resources to solve problems and take ownership of ticketed issues.
Must be self-directed at troubleshooting issues; understand documented service levels and know when/who to escalate an issue to the next level of support.
Strong interpersonal skills are required.
Ability to understand that user’s needs are just as important as uncovering the technical solution.
Strong attention to detail, organizational skills and ability to follow-through.
Required Skills:
Minimum of 3 years experience in a customer/user support role.
Minimum 2 years knowledge of Retail POS systems on Micros Xstore
Knowledge in SQL server or and database’s
Knowledge of Xstore functionality, configuration and structure
Strong customer service, verbal and written communication skills required.
Troubleshooting skills required.
Strong interpersonal communication and customer service skills
Ability to quickly learn business applications and apply this knowledge to assist end users.
Proficient in Windows 10 and use of the Internet.
Must have the ability to multi-task and work well in a fast paced team environment.
Must have strong analytical and problem solving skills.
Ability to maintain a friendly, upbeat and positive attitude.
Desired Skills:
Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools.
Technical Support experience in a Networked environment.
Experience using a Help Desk ticketing system such as FreshDesk ZenDesk or Remedy.
Worked on AMS Tracks
Worked at corporate office that is using Xstore POS at the stores or worked at Oracle.
EXPERIENCE
8-11 Years
SKILLS
Primary Skill: Oracle SOA Architecture Sub Skill(s): Oracle Apps - Technical Additional Skill(s): Oracle Apps DBA, Oracle Apps - Functional
ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
-
Oracle Application Senior Developer
2 months ago
Bengaluru, India Oracle Full timePrimary Skills -FC-T-UBS-Oracle, PL/SQL, JS, Java . Good knowledge of FLEXCUBE UBS Core, DDA and mainly CL/OBCL modulesCandidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle Flexcube UBS• Sound Oracle DB, Oracle SQL, PL/SQL, Java, JavaScript, XML, basic Unix shell...
-
Oracle Specialist
2 days ago
Bengaluru, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...
-
Oracle Specialist
3 days ago
Bengaluru, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...
-
Oracle Specialist
3 days ago
Bengaluru, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our...
-
Oracle Integration Cloud
3 weeks ago
Bengaluru, India Oracle Full timeDevelop, architect, design, and implement complex integration scenarios, including on-premise and SaaS integrationsConduct workshops, product demos, and proof of concept demonstrations to senior management level client stakeholders to showcase Oracle Integration solutions.Provide customers with high-quality solutions and lead the effort in process modelling,...
-
Oracle Integration Cloud
4 weeks ago
Bengaluru, India Oracle Full timeDevelop, architect, design, and implement complex integration scenarios, including on-premise and SaaS integrationsConduct workshops, product demos, and proof of concept demonstrations to senior management level client stakeholders to showcase Oracle Integration solutions.Provide customers with high-quality solutions and lead the effort in process modelling,...
-
Bengaluru, India Oracle Full timeProvides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sale. Career Level - Career Level - As a Senior Sales Consultant, you will be responsible for...
-
Bengaluru, India Oracle Full timeProvides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sale. Career Level - Career Level - As a Senior Sales Consultant, you will be responsible for...
-
ODI Developer-Oracle Data Integrator
2 months ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.Job description:Analyze, design develop, troubleshoot and debug...
-
Oracle Database Administrator
3 weeks ago
Bengaluru, India Oracle Full timeWe are looking for a highly capable, self-motivated and independent Database Administrators based in India. If you are passionate about Oracle database technology as well as cloud computing, this is the ideal role you’ve been waiting for. Our DBA team supports databases which are available both on-premise and on Cloud. In this role, you will be asked to...
-
ODI Developer-Oracle Data Integrator
2 months ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.Job description:Analyze, design develop, troubleshoot and debug...
-
ODI Developer-Oracle Data Integrator
3 weeks ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.Job description:Analyze, design develop, troubleshoot and debug...
-
ODI Developer-Oracle Data Integrator
2 months ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area. Job description: Analyze, design develop, troubleshoot and...
-
ODI Developer-Oracle Data Integrator
2 months ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.Job description:Analyze, design develop, troubleshoot and debug...
-
ODI Developer-Oracle Data Integrator
3 weeks ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area.Job description:Analyze, design develop, troubleshoot and debug...
-
ODI Developer-Oracle Data Integrator
3 weeks ago
Bengaluru, India Oracle Full timeWork with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the design, development, modifications, debugging, and evaluation of programs for use in internal systems within a specific function area. Job description: Analyze, design develop, troubleshoot and...
-
Oracle Apps DBA
2 months ago
Bengaluru, India Oracle Full timeDatabase Cloud products. The candidate is expected to possess strong technical, communication skills and contribute to the design & development of projects.Job description:An Oracle Senior Applications Administrator should be willing to learn and work on Oracle’s leading-edge Oracle APPS and Database Cloud products. The candidate is expected to possess...
-
Bengaluru, India Oracle Full timeOur team mainly focuses on Enterprise Risk Management [ERM] products for example Liquidity Risk Management Solution. We are part of the MRF [Modern Risk and Finance] team in OFSS and are responsible to create and deliver financial products of high quality to serve the Banking and Financial industries. These products along with EPM and Regulatory related...
-
Oracle Apps DBA
2 months ago
Bengaluru, India Oracle Full timeDatabase Cloud products. The candidate is expected to possess strong technical, communication skills and contribute to the design & development of projects.Job description:An Oracle Senior Applications Administrator should be willing to learn and work on Oracle’s leading-edge Oracle APPS and Database Cloud products. The candidate is expected to possess...
-
Oracle Apps DBA
3 weeks ago
Bengaluru, India Oracle Full timeDatabase Cloud products. The candidate is expected to possess strong technical, communication skills and contribute to the design & development of projects.Job description:An Oracle Senior Applications Administrator should be willing to learn and work on Oracle’s leading-edge Oracle APPS and Database Cloud products. The candidate is expected to possess...