GOSC Operator

4 months ago

Hyderabad, India Pinkerton Full time

Job Summary:

The GSOC Operator, assigned to one of Pinkerton's largest global clients, will lead the day to day activities assigned by the Supervisors during assigned shifts within the client's centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.

Essential Functions:

Represent Pinkerton's core values of integrity, vigilance, and excellence. Complete email communications regarding alarms as per the process Receive proper shift handing and taking over of pending alarms action list. Manage alarms, ascertain the priority, and dispatch accordingly. Acknowledge alarm priorities as noted within the SLA. Update tickets received (Trouble Ticket), assign based on the concern, and complete follow up/closure. Create tickets for malfunctioning and excessive alarms. Work in coordination with BAC throughout the shifts to complete necessary tasks. Manage general usage and navigation of security cameras and raise TT for issues, as needed. Update the Shift Supervisor regarding escalation for remedial actions. All other duties, as assigned.

Education, Experience, and Certifications:

Graduate with one to three years of BMS, command centre,and/ or security experience. Freshers with good communication skills may also apply. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

Knowledge of world news and current events. Effective written and verbal communication skills. Able to multi-task in a fast-paced, and at times, stressful work environment. Able to constantly learn new tools and innovations. Client orientated and results focused. Self motivated and curious. Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Able to work in shift 24*7 operations and 6 days a week. Willing to work overtime, as needed. Travel, as required. *Current employees include Pinkerton and all Securitas divisions.

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