Senior Project Manager

2 months ago

Bengaluru, India Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

JOB PROFILE

Primary purpose of the role

The Project Manager is responsible for the end to end delivery of Digital Solutions for new and existing customers ensuring allocated projects are tracked, managed and implemented in an effective manner, to the required specification and within budget. The Project Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions. Demonstrating excellent leadership and teamwork is essential to ensure engagement models are followed and all relevant parties are updated on project progress regularly. A key aspect of the role is the effective communication across internal and external boundaries without exception ensuring clarity on workload management, scope, deliverables, activities and timescales. Also required to participate in planning and deployment management of internal departmental efficiency and standards projects as required.

Key accountabilities

General Responsibilities: Lead IRM customer and internal enterprise Digital Solution implementations that are highly complex and involve multi-service lines. Ensure the project is aligned with contractually approved scope and services.  Manage a matrixed project team of project managers and Subject Matter Experts from IRM Sales, Product, IT Infrastructure, Real Estate, HR, IT Security and Finance teams. Act as the primary point of contact for both customer and internal resources in order to provide continuity in messaging regarding scope, schedule, risks and performance or status reporting. Align internal and customer timelines in order to develop and maintain the project-level schedule. Manage ongoing dependencies, conflicting priorities and resource alignment. Develop and manage status reporting, risk and issue logs. Utilize IRM and customer standardized reporting tools to communicate program progress. Educate program team and customer on the IRM program change control process. Manage resource alignment on requirements gathering, identifying overall level of effort, approvals, testing, and implementation. Ensures internal and external stakeholders requirements are met including performance, quality and financial goals. Ensure program RACI and escalation paths are developed and communicated across the program. Properly engage senior leadership as required for issue escalation by providing summarized information and requested resolution steps. Ensure all necessary project documentation is created, updated, and communicated as expected, and properly organized and stored in the shared, centralized project environment. Responsible for formal handover and education to operations / customers for ongoing BAU support. Identifies potential product and services opportunities during the project. Supports and promotes Iron Mountain core values.

PERSONAL PROFILE

Knowledge skills & education

Requires 3-5 years of project management experience in a matrix and multi-project environment.

Bachelor’s degree in Management or related field preferred or equivalent work experience.

PMP Certification. 

Strong computer skills. Must be proficient with Google Mail, Google Calendar, Google Meet, and have the ability to quickly become proficient with Digital Solution products. (Smartsheet experience preferred.)

Ability to quickly understand tools required by customers to use for project management and communications that may not be on the IRM standard platform.

Ability to effectively prioritize and execute tasks in a high pressure environment;

Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization.

Results-orientated, able to execute and get things done; Able to negotiate and reach compromise;

Good level of empathy, active listening and ability to manage conflicts.

Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.

Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies.

Able to understand basic concepts of a P&L and track it versus the planned business case.

Cultural adaptability.

Desirable:

Knowledge on technologies and associated methodologies (SDLC).

Experience with imaging tools Kofax Capture, Kofax KTM, Globalscape.

Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.).

Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.

2nd language

Special requirements

Hybrid work environment. 

National and International travels as required (25%-40% of time).

Category: Operations Group

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