BA (ServiceNow HRSD Expertise)

4 weeks ago

Pune, India APN Consulting Full time
APN Consulting has an immediate need for a direct client requirement:
Role: BA (ServiceNow HRSD Expertise)
Location:- Pune,
Working mode:- Hybrid (2-3 days )

Offshore

Business Analyst with expertise in ServiceNow HR Service Delivery (HRSD) to join our dynamic team.
Job Description:
As a Business Analyst specializing in ServiceNow HR Service Delivery (HRSD), you will play a crucial role in the implementation, customization, and enhancement of ServiceNow HRSD solutions for our clients. You will collaborate with cross-functional teams to gather requirements, design solutions, and drive the successful delivery of HR services using the ServiceNow platform.
Responsibilities:
  • Collaborate with stakeholders to understand business requirements and translate them into functional specifications for ServiceNow HRSD implementation.
  • Configure and customize ServiceNow HRSD modules to meet the specific needs of clients.
  • Lead workshops and meetings to gather requirements, identify pain points, and propose solutions.
  • Develop user stories, use cases, process flows, and other documentation to support the implementation of HRSD solutions.
  • Work closely with developers, testers, and project managers to ensure timely delivery of high-quality solutions.
  • Provide ongoing support and maintenance for deployed HRSD solutions, including troubleshooting and resolving issues.
  • Stay updated on the latest ServiceNow HRSD features and best practices to continually enhance our offerings.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Proven experience as a Business Analyst, with a focus on ServiceNow HRSD implementation and customization.
  • Strong understanding of HR processes and best practices, with experience in HR service delivery.
  • Hands-on experience with ServiceNow platform, including HR Service Delivery (HRSD) modules.
  • Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • ServiceNow certifications (e.g., Certified Implementation Specialist) preferred.

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