Service Now developer

1 month ago

Bengaluru, India Expertia AI Full time

R&R

  • Support the delivery and contribute to maturing the Security Monitoring and Analytics automation strategy.
  • Lead the ServiceNow implementation projects for the Cyber Defence Team.
  • Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
  • Translate functional specifications into logical, competent-based technical designs
  • Design and develop new ServiceNow workflows and processes
  • Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
  • Develop custom Service portal pages/widgets to support the Business Organization
  • Conduct code walkthrough, code review of junior team members' code
  • Ensure team members develop the ServiceNow solution as per the best practices to maintain system compliance
  • Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
  • Identify, document and track software defects
  • Perform thorough regression testing of resolved defects
  • Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
  • Manage update sets for migration of the code base to test and production environments
  • Lead ServiceNow maintenance, upgrade planning and administration
  • Coordinate with vendor for ServiceNow product defects

Qualification

  • Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision.
  • Excellent communication skills oral, written and presentation; technical reporting writing across various types of target audiences.
  • Strong sense of personal ownership and responsibility in accomplishing the service line and function goals.
  • Able to get things done in a fast-paced environment. Be transparent and open around what doesnt work and what does.
  • Excellent organisational and leadership skills (successfully lead and managed end-to-end technology services and or technology operations) with ability to manage multiple deadlines and effectively prioritise.
  • Experience of developing an effective stakeholder strategy, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently.
  • 5-8+years of ServiceNow Implementation experience
  • Must have experience with ServiceNow SecOps SIR mobile.
  • Experience with CMDB Implementation
  • Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)
  • Strong knowledge and experience with Web Development (HTML, CSS, Javascript)
  • Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5
  • Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs
  • Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation


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