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Store Manager

3 months ago

Pune, India Reliance Retail Full time

JOB DESCRIPTION

Job Title: Store Manager - Reliance Trends

Job Role: Geography Operations

SECTION I: BASIC INFORMATION ON THE ROLE

Outlines the count of employees reporting and financial and geographic scope of the role

Job Position: Store Manager

Manager Job Position: Cluster Manager

Value Stream: Revenue & Channel Ownership

Grade/Level: B - Deputy Manager

Function: Geography Operations

Location: Pune

SECTION II: JOB ROLE SCOPE

Outlines the count of employees reporting and financial and geographic scope of the role

Number of Direct Reportees: 2

Financial Metrics (Budget, Revenue, etc.): As per AOP

Number of Indirect Reportees: 20

Geographic Scope (Global, Regional, Domestic - mention countries in scope): Store

SECTION III: PURPOSE OF THE ROLE

A two to three line statement outlining the objective or the reason for which the job exists.

Accountable for store Topline, people management, supply change management, maintain the break even of store, periodic audit of store excellences, responsible for employee happiness, Adherence of store SOP, control bottom line of business and store look and feel with support of VM.

SECTION IV: KEY RESPONSIBILITIES AND KPIs OF THE ROLE

List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role

Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from Y-o-Y

Responsibilities (To be adapted as per the level)

KPIs

Strategy and Planning

  • To drive the business by tagging the potential customers
  • To increase store sales and forecast the upcoming store opportunity
  • To drive the profitability of the store
  • To maintain the Store Service Level Agreement(SLA)
  • Maintain the RAG as per AOP
  • Growth in EBITDA
  • Increase the Net Promoter Score(NPS) of the store
  • Increase talent pool in the pipeline for forecasting New Store Opening(NSO)
  • Enhance the knowledge of store team member and contribute in the Topline of business
  • Maintain Store SOP as per store excellence
  • Establish the brand positioning and Brand Excellence

Project Management, Financial Planning & Budgeting

  • To achieve the store target and focus on gross margin of categories
  • To control the shrinkage and perform periodic audit
  • To maintain the break even business and also focus in bottom line of store
  • To control the Operational Expenditure of store
  • To optimize age of inventory and ensure stock turns
  • To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.
  • To implement marketing plans for the store and drive sales promotion and events for the store

People Management

  • To control Attrition
  • To recognize and develop talent
  • To optimize manpower resource for category
  • To aid in functional and behavioral training
  • To mentor sales assistance through training and career planning
  • To update category and store associates on latest development in new product/brands and presentation/selling technique
  • To ensure timely review and feedback takes place for all store employees

Policies, Processes & Procedures

  • Monitor sales figure/ inventory planning
  • Adhere to Mock shop guidelines
  • 100% Standard Operating Procedure (SOP) Implementation and Adherence by team
  • Ensure Negative Inventory Control
  • Statutory Compliance To ensure adherence of Store SOP.
  • Conduct Store SOP training frequently.
  • Maintain Store Ranking

Customer

  • To ensure that the stores follow the Visual Merchandising (VM) guidelines
  • To ensure that sales team meets customers need
  • To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner
  • To maintain the customer index and connect with customer timely and promote the store activities and promote the sales
  • To ensure Conversion, Available To Ship (ATS) and NOB as per target.
  • To ensure NPS achievement should be more than 85%

SECTION V: OPERATING NETWORK

Key interactions which are essential to execute the role. This will include both internal and external stakeholders

Key Interactions:

Internal

External

  • Subordinates
  • Within the Function
  • Outside the Function
  • External Interface (Outside RIL)
  • Department Manager / Team Lead
  • Cluster Manager
  • Cluster HR
  • Customers
  • BOH (back of the house employees)
  • Cluster VM
  • Brands SPOCS
  • C&A
  • Commercial Manager
  • Auditors
  • Customer Sales Associate (CSA)
  • Cluster RM

SECTION VI: KNOWLEDGE AND COMPETENCIES

Minimum qualification, technical competencies and capabilities which are essential to execute the role. It may not be a reflection of job holder's own qualification and competencies

Education Qualifications: Graduation / Post Graduation

Experience: 8+ Yrs

Functional / Behavioural competencies required to execute the role

FUNCTIONAL COMPETENCIES

BEHAVIORAL COMPETENCIES

  • Business Acumen
  • Customer Centric
  • Process Oriented
  • People Management
  • Analytical Thinking
  • Interpersonal Relationship
  • Communication Skills

SECTION VII: CAREER MOVEMENTS

An outline of roles leading up to and out of the current role to contextualize career movement

Feeder Roles: Department Manager

Possible Next Role Movement: Cluster Manager / Cluster Marketing / Cluster VM / Cluster RM