Engineer SAPC Technical Authority
2 weeks ago
Description
Join our Team
About this opportunity:Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
- Perform system administration tasks, maintain databases, and manage user access.
- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.
- 5G MS Operations Readiness.
- Knowledge Sharing and Collaboration Skills.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
- RAN Configuration Knowledge.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
-
Engineer-SAPC
1 week ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity This Job Role is responsible To ensure configuration/Trouble Tickets/Troubleshooting/Security Compliances on various Core nodes on Ericsson Network Architecture. We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical...
-
Engineer SAPC Technical Authority
2 weeks ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers...
-
Engineer
6 days ago
noida, India Ericsson Full timeDescription Join our Team About this opportunityThis Job Role is responsible To ensure configuration/Trouble Tickets/Troubleshooting/Security Compliances on various Core nodes on Ericsson Network Architecture. We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and...
-
Engineer
2 days ago
Noida, India Ericsson Full timeJob Description Join our Team About this opportunity This Job Role is responsible To ensure configuration/Trouble Tickets/Troubleshooting/Security Compliances on various Core nodes on Ericsson Network Architecture. We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and...
-
Engineer RF Performance
1 week ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to ensure...
-
Technical Authority Expert(6)
24 hours ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity This Job Role is responsible for technical capability as part-of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support. What you will do Acts as the first point for activities demanding a level...
-
Technical Authority Expert(6)
2 days ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity This Job Role is responsible for technical capability as part-of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support. What you will do Acts as the first point for activities demanding a level of technical...
-
Technical Authority Expert
2 months ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity The purpose of this role is to describe the Functional Role (FR) of the IN-System Engineer within the Managed Services. • We believe in trust – we trust each other to do the right things! • We believe in taking decisions as close to the product and technical expertise as possible. • We...
-
Technical Authority Expert
2 months ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity The purpose of this role is to describe the Functional Role (FR) of the IN-System Engineer within the Managed Services.• We believe in trust – we trust each other to do the right things!• We believe in taking decisions as close to the product and technical expertise as possible.•...
-
Technical Authority Expert
3 days ago
Noida, India Ericsson Full timeDescription About this opportunity ! The engineer will be responsible for provisioning network service configuration in the Software Defined Networking (SDN) platform for services such as, Traffic Steering, Dynamic Routing, ISE, Public Cloud Networking, LAN and WAN interfaces. They will manage software defined fabrics including campus fabrics,...
-
Technical Authority Expert
3 days ago
Noida, India Ericsson Full timeJob Description About this opportunity ! The engineer will be responsible for provisioning network service configuration in the Software Defined Networking (SDN) platform for services such as, Traffic Steering, Dynamic Routing, ISE, Public Cloud Networking, LAN and WAN interfaces. They will manage software defined fabrics including campus...
-
Technical Authority Expert
2 weeks ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity This Job Role is responsible for the configuration / updates/ Troubleshooting/ Security Compliances on various IN nodes on Ericsson/Non Ericsson Network Architecture We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the...
-
Technical Authority Expert
2 months ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity This Job Role is responsible for the configuration / updates/ Troubleshooting/ Security Compliances on various IN nodes on Ericsson/Non Ericsson Network Architecture We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and...
-
Technical Authority Expert
6 days ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey.Join us to understand how different technologies come...
-
Technical Authority Expert
2 days ago
Noida, India Ericsson Full timeJob Description Join our Team About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come...
-
Technical Authority Expert
7 days ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come...
-
Engineer - RF Performance
2 weeks ago
noida, India Ericsson Full timeDescription Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to...
-
Engineer - RF Performance
2 weeks ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to ensure...
-
Engineer RF Performance
2 weeks ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity: The Radio Performance expert will be responsible for KPI Monitoring, Troubleshooting, implementing, and optimizing wireless communication networks, specifically using Ericsson equipment. The role will involve analyzing and mitigating interference and conducting Spectrum Graph analysis to ensure...
-
Change Manager
2 weeks ago
Noida, India Ericsson Full timeDescription Join our Team About this opportunity: We at Ericsson are seeking a dynamic and dedicated Change Manager. The focus of the Change Manager role is to effectively oversee alterations within our customer's infrastructure, ensuring seamless modifications to services and resources by following standard protocols. As a Change Manager at...