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Java Support Engineer

1 month ago

Hyderabad, India CGI Full time

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities:

Your future duties and responsibilities
Job Title: Java Support Engineer
Position: Senior Software Engineer
Experience: 5-8 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore/Hyderabad

•P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM
•P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles
•War room representation - participate on P1 and Customer Impacting P2 Incident bridges
•Events handling will be owned with end to end responsibilities (acknowledgement till closure)
•Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams
•Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
•Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
•Make technical decisions, resolve events/incidents
•Escalate issues in a timely manner
•Dive into issues, figure it out, and work within their teams to permanently resolve.
•Find automation opportunities and work to completion
•Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
•Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)
•Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level
•Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities
•Application Health check - Provide periodic application health reports to PNC Leadership team
•War room representation - participate on P1 and Customer Impacting P2 Incident bridges

Skills:

Java RESTful (Rest-APIs) Shell Script SOAP SQL TOAD Apigee

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