Campus Technical Solutions Engineer
6 months ago
Responsibilities:
Post-sales technical support of Arista Campus products and solutions. Respond to customer product inquiries via telephone or in written, internet-based email. Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters. Troubleshoot problems with hardware equipment and software applications and recommend corrective action. Recreate customer network issues in a dedicated lab environment (as needed). Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education :
Minimum education is a Bachelors degree in CS/IT/EC/EE or similar. Industry-recognized Wireless Certifications like CWNA, CWAP, CWSP are considered an advantage. Prior TAC experience preferred.Required Product Knowledge and Technical Skills:
Working knowledge of networking industry, products, and protocols Minimum of 2-3 years hands-on experience on wireless networking Designing, deploying, configuring, troubleshooting the following wireless and network protocols/technologies for wide-scale enterprise clients. Wireless mesh networking RF fundamentals / MIMO Wireless clients and drivers Wireless security (WPA2, WPA3) Authentication frameworks - EAP, PEAP, EAP-TLS POE/POE+ AAA/RADIUS/RADSEC DHCP, DNS, ACL, ARP, DHCP, 1G/10G Ethernet (IEEE & IEEE , ICMP, IPv4 & IPv6, LACP, STP/RSTP/MST (IEEE , VLANs (IEEE , MAC Learning, VxLAN, EoGRE Experienced in implementation and troubleshooting of Campus and Enterprise wireless deployments, including guest access. Experienced in troubleshooting indoor and outdoor wireless solutions. Experience with wired and wireless packet capture/analysis tools is highly desired. A strong comfort level with Linux is highly desired.
Additional Information
Come join a team of talented professionals who are passionate about pushing the boundaries of networking technology. Be part of a culture that values innovation, collaboration, and out-of-the-box thinking.
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