F&B Operational Trainer

3 weeks ago


Mumbai, India FAIRMONT Full time
Job Description

As an F&B Operational Trainer, your role involves collaborating with the Director of Food and Beverage, Director of Culinary, and the entire F&B Team to develop , plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs.

Key Duties And Responsibilities

  • Assist the Director, Food and Beverage and Director of Culinary to plan, manage and administer the pre-opening training plans and requirements
  • Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments
  • Promote and inform employees about all training programs
  • Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • Helps colleagues identify specific behaviors that will contribute to service excellence
  • Ensure colleagues receive on-going training to understand guest expectations
  • Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
  • Meet with the departmental trainers on a regular basis to support training efforts
  • Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
  •  Review comment cards, guest satisfaction results and other data to identify areas of improvement
  •  Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
  •  Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
  • Align current training and development programs to effectively impact key business indicators
  •  Participate in the development of the Training budget as required for F&B Division.
  • Manage department controllable expenses to achieve or exceed budgeted goals
  • Any other tasks / duties as assigned

Qualifications

  • A perfect candidate should have minimum 5 years progressive experience of F&B Service and training in a luxury hotel.
  • Experience creating training content in a hospitality environment preferred.
  • Effective communication skills (both written and verbal).
  • Comfortable in delivering to senior management, at all levels of the organization.
  • Experience of working in a fast-paced environment.
  • Strong attention to detail, quality and accuracy imperative.
  • Good team player with proven ability to partner with business leaders and to cope with strategies to achieve sales targets, contribution objectives and the efficient use of the resources.
  • Proven team management skills - Leading, motivating and managing assigned team members to effectively deliver learning goals and objectives


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.



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