Tele collections repesentative

1 month ago


Bengaluru, India VCATCH Full time

Company Overview


VCATCH is a leading BPO company operating on Six-Sigma standards. With a team of experienced professionals and state-of-the-art technology, we provide cost-effective call center services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. Our aim is to help businesses enhance their ROI and experience growth. With 51-200 employees, VCATCH is committed to delivering excellence.


Job Overview


A fantastic opportunity for a Tele Collections Representative to join VCATCH, a leading BPO company in Bangalore. As a Tele Collections Representative, you will be responsible for contacting customers to collect outstanding debts and negotiate payment plans. This is a full-time position based in Bangalore, Karnataka, India, with a salary range of market competitive rates. We welcome freshers with less than 1 year of experience to apply.


Qualifications and Skills


  • Hindi is mandatory.
  • Excellent communication skills, both verbal and written
  • Strong negotiation and persuasion abilities
  • Good problem-solving skills
  • Ability to handle difficult or irate customers with empathy
  • Attention to detail and accuracy in data entry
  • Basic computer skills and familiarity with CRM software
  • Ability to work well in a team environment
  • Ability to work under pressure and meet deadlines
  • Prior experience in collections is a plus, but not required


Roles and Responsibilities


  • Contact customers via telephone to collect outstanding debts
  • Negotiate payment plans and agreements with customers
  • Handle customer inquiries and resolve any issues or disputes
  • Update customer information and payment records accurately
  • Maintain a high level of professionalism and customer service
  • Adhere to company policies and procedures
  • Meet individual and team targets
  • Provide feedback on customer trends and issues to management







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