Sr Customer Service Executive-Network Operations

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India Tata Communications Full time

Role Overview

The candidate will have a proven experience in working for tier 1 broadcast MCRs or network support team.

• MCR Operations & support for all live events.
• Fault management & Problem resolution & issue resolution.
• Provide specific reporting and service improvement plans for incremental, continual improvement of customer experience. 
• Support creation and transition of new support processes.

Key Responsibilities

• Working in NOC environment in shifts dedicated to media customers, managing the end to end Video Connect Service setup riding over dedicated SDH Network including Nimbra equipment’s, encoders, decoders, L2 IP switches, Satellite Receivers, MCPC Mux, Rasterizers & other broadcasting equipment.
• Handles Service delivery & Service assurance function for Video Connect - Media & Entertainment segment. Namely TV Channels, Sports Channels, Content distribution & Adhoc Live events in MSOC and on-site as per requirement.
• Handling Services & backhaul network configuration, provisioning & troubleshooting activities on a dedicated platform meant for Video distribution. 
• Maintaining service network inventory in accordance with industry Best Practices. 
• Providing technical support for the Video Connect Network & other elements of the service setup on 24x7. 
• Responding in timely manner to service requests and service escalations.

Technical Competencies

• Work for MCR in 24x7 Operations model, to support TV customers, broadcasters, production houses, News offices & Operators (providers, cable operators) 
• Working experience on IP networks (Cisco switches, routers), configuration management. Cisco certification (CCNA) is a plus.
• Candidate must have knowledge of optical fibers, transmission technology, routing, switching IP basics. Hands -On experience on SDH transport equipment’s is a plus.
• Knowledge of encoding, decoding, MCPC Mux, video & audio fundamentals, Television standards is desirable. 
• Experience in Net Insight video distribution products.
• Extensive experience in satellite operations.
• Experience in using remedy or other incident ticketing systems.

Minimum qualification & experience

• Engineering Graduate with 3 to 5years experience with ( BE or BTech in Electronics & Telecommunications or equivalent) 
• Candidate should have an excellent communication, process adherence, project management & analytical problem solving skills.
• Ability to manage multiple duty shift patterns.
• Capability to work in a challenging cross cultural environment
• Strong troubleshooting and analytical skills
• Works well as part of multidisciplinary teams, which are expected to reach a common goal.

Other knowledge/skills

Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments.

  • Mumbai, India Tata Communications Full time

    **Broad outline of the Role** - Operational role that works under direct supervision, responsible for day-to-day network operations support **Purpose - Broad objective of the role** **Size and Scope of Role - No. of direct reports** **Size and Scope of Role - Total team size** **Minimum qualification & experience** - Graduate with 0-2 Years...

  • Sr Customer Service Executive

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Tata Communications Full time

    Broad outline of the Role Position Summary: Responsible for the efficient administration and execution of end to end provisioning and delivery of international transmission service on various Submarine Cable Systems of TATA Communications (consortium as well as private owned) and as well as other Parties capacity in consortium cables managed by TATA...

  • Sr Engineer

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Tata Communications Full time

    Purpose - Broad objective of the role Sr.Engineer - Managing VIP users Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Basic understanding of typical enterprise customer...


  • Mumbai, India Tata Communications Full time

    **Job Family Descriptor** Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network...

  • Customer Service Executive

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Tata Communications Full time

    Broad outline of the Role Position Summary: This position shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities. He is mainly responsible for 24x7 Operation & Maintenance of Submarine NOC & associated network elements and...


  • Mumbai, India Tata Communications Full time

    **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Size and Scope of Role - No. of direct reports** **Size and Scope of Role - Total team...


  • Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...

  • Customer Service

    7 days ago


    Mumbai, India MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Relations Customer Service BPO Voice Process Customer oriented BPO Skills BPO Hiring International BPO International voice Process 6.20 Lkhs for Graduate BAND...


  • Mumbai, India Tata Communications Full time

    Drive management of SLAs related to service requests incidents and business processes billing mediation etc Gather requirement from business and assist with creation of solutions to meet operational needs Drive and monitor the Service Help Desk System SDP to ease resolution Deliver user documentation where required Quantify and analyze the service requests...

  • Executive Sr Executive

    Found in: Whatjobs IN C2 - 2 weeks ago


    mumbai, India Bandhan AMC Ltd. Full time

    CompanyOverview: Bandhan AMC Ltd. operates in theFinancial Services industry and is renowned for its expertise inmanaging Mutual Fundinvestments.Role andResponsibilities: Asan Executive / Sr. Executive Branch Operations you will beresponsible for handling the daytoday branch operations includingfront desk and backend activities. Your key activities...

  • Sr Executive Operations

    Found in: Whatjobs IN C2 - 13 hours ago


    Mumbai, India Arun Gupta Advisors Pvt Ltd Full time

    Company Description:Arun Gupta Advisors Pvt Ltd is a financial solution provider that offers tailored lending solutions, CFO services, financial planning, and working capital management to clients in Mumbai. Our team of financial experts provides personalized advice and debt consolidation services to help clients achieve their financial goals.Company...

  • Sr Executive Operations

    Found in: Whatjobs IN C2 - 14 hours ago


    mumbai, India Arun Gupta Advisors Pvt Ltd Full time

    Company Description:Arun Gupta Advisors Pvt Ltd is a financial solution provider that offers tailored lending solutions, CFO services, financial planning, and working capital management to clients in Mumbai. Our team of financial experts provides personalized advice and debt consolidation services to help clients achieve their financial goals.Company...

  • Sr. Executive – Operations

    Found in: Whatjobs IN C2 - 2 weeks ago


    mumbai, India Sea Trade Shipping India Pvt. Ltd Full time

    Deprecated : mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/i5huisj4ju9x/public_html/seatradeshipping.com/control/config.php on line 8 Deprecated : mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in ...

  • Sr. Executive – Operations

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Sea Trade Shipping India Pvt. Ltd Full time

    Deprecated : mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/i5huisj4ju9x/public_html/seatradeshipping.com/control/config.php on line 8 Deprecated : mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in ...


  • Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Key responsibilities Guest experience and visitor engagement service Be an ambassador ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive, and memorable interactions with a friendly and sincere approach. -Treat every guest with respect and provide friendly, courteous...

  • Sr Manager

    1 week ago


    Mumbai, India Tata Communications Limited Full time

    Job Family Descriptorcreate medium longterm optimal cost effective scalable network capacity plans and provide innovative solutions for managing capacity requirements Identify future backbone network requirements to meet requirements for all line of businesses and recommend onnet upgrade capex offnet opex leasing models Discuss business forecasts and...


  • Mumbai, India 99yrs Network LLP Full time

    99 YRS is a performance-based eCommerce marketing and digital marketing agency, a team of professionals that believe in growth, results, and success. We provide services in marketplaces like Amazon, Walmart, and many marketplaces around the globe. Since 2013, the 99 YRS team has partnered with 300+ prestigious clients across the globe. We extensively...

  • Sr Executive Operations

    Found in: Whatjobs IN C2 - 2 days ago


    Mumbai, India Arun Gupta Advisors Pvt Ltd Full time

    Company Description: Arun Gupta Advisors Pvt Ltd is a financial solution provider that offers tailored lending solutions, CFO services, financial planning, and working capital management to clients in Mumbai. Our team of financial experts provides personalized advice and debt consolidation services to help clients achieve their financial goals. Company...

  • Sr Executive Operations

    Found in: Whatjobs IN C2 - 14 hours ago


    mumbai, India Arun Gupta Advisors Pvt Ltd Full time

    Company Description: Arun Gupta Advisors Pvt Ltd is a financial solution provider that offers tailored lending solutions, CFO services, financial planning, and working capital management to clients in Mumbai. Our team of financial experts provides personalized advice and debt consolidation services to help clients achieve their financial goals. Company...

  • Sr Executive Operations

    Found in: Talent IN 2A C2 - 2 days ago


    Mumbai, India Arun Gupta Advisors Pvt Ltd Full time

    Company Description:Arun Gupta Advisors Pvt Ltd is a financial solution provider that offers tailored lending solutions, CFO services, financial planning, and working capital management to clients in Mumbai. Our team of financial experts provides personalized advice and debt consolidation services to help clients achieve their financial goals.Company...