AGS CSG
3 months ago
Key Responsibilities
CSG (Common Solutions Group) Technical Support Engineer (TSE)
This Requisition lists a Primary Location, but candidates from most Global Locations will be considered Travel Support Percentage 25% but could be higherThe AGS Technical Support Engineering organization provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE-CSG team which provides technical support for CSG and Kaisen Factory Interface modules and vacuum Mainframe modules. The provided technical support incudes much emphasis on robotics, controllers, mechatronics, and electromechanical components, and related software.
AGS TSE Engineers are globally based. The indicated locations are target locations but qualified candidates from all AMAT regions may be considered for the position.
Responsible for all technical support related aspects at a customer factory: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Generates technical support documentation. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.Functional Knowledge
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness Expertise
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadership
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem Solving
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpact
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal Skills
Explains difficult or sensitive information; works to build consensus
Qualifications
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
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