Customer support/Tele caller

1 month ago

Hyderabad, India Gamut HR Solutions Full time

Company Overview


Gamut HR Solutions is a professional recruitment and HR consultancy company that specializes in providing comprehensive HR services. We have a team of experienced professionals who are dedicated to helping job seekers find the right kind of job. With a strong network of clients and a reputation for delivering quality services, Gamut HR Solutions has established itself as a leading recruitment agency in Hyderabad.


Job Overview


We are looking for a Female Customer Support/Tele Caller to join our team at Gamut HR Solutions. As a Customer Support/Tele Caller, you will play a crucial role in maintaining excellent customer satisfaction and driving business growth. This is a full-time position based in Hyderabad, Telangana, India, with an employment type of Full-Time. The ideal candidate for this role should have 1 to 3 years of experience in customer support or telemarketing.


Qualifications and Skills


  • Proven experience in customer support or telemarketing
  • Excellent communication skills in English and Hindi (additional regional language proficiency is a plus)
  • Strong phone handling skills and active listening
  • Ability to remain calm and professional in stressful situations
  • Outstanding problem-solving and decision-making abilities
  • Ability to work independently and as part of a team
  • Proficient in using CRM software and MS Office
  • Positive attitude and willingness to learn and adapt to a fast-paced environment


Roles and Responsibilities


  • Handle incoming calls and provide assistance to customers
  • Answer customer inquiries and resolve issues or complaints in a professional and timely manner
  • Maintain a high level of product knowledge to effectively address customer concerns
  • Make outgoing calls to potential customers to promote our services
  • Collect customer feedback and communicate it to the management team
  • Upsell and cross-sell products or services to customers
  • Maintain accurate and up-to-date customer records
  • Meet or exceed individual and team targets
  • Collaborate with other team members to ensure customer satisfaction





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