IT Support Technician II

4 weeks ago

Jaipur, India Pattison Agriculture Full time

To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for an IT Support Technician II to join our fast-paced and energetic organization working out of any of our locations . Our IT Support Technicians are generalists who provide support to a wide variety of technology services used in our business. Each technician needs to demonstrate an engaged and committed approach to customer service, be technically competent, have strong information seeking and problem-solving skills, be able to communicate clearly in written and verbal forms.

Responsibilities

This individual’s responsibilities would include:

Providing 1st line technical support and problem resolution for business systems, applications, hardware, networks and other IT services Working with IT vendors and service providers Educating end-users on the effective use of the technologies they use Providing technical expertise in the assessment, design and implementation of new or improved IT services Responsible for administering onboarding requirements to new hires/existing employees Managing and participating in IT projects as assigned Other duties as assigned

Critical Capabilities

High attention to detail and organizational skills Strong information seeking, troubleshooting and communication skills are required Ability to exercise discretion and judgement when handling confidential and sensitive information Must be willing to travel to remote store locations and provide support outside of standard business hours on an as-needed basis.

Preferred Qualifications

This would be an ideal position if you have:

5+ years of relevant IT experience with technical support of Microsoft Windows Desktop and Server operating systems, Active Directory, the Office 365 suite, computer hardware/peripherals and computer networks Strong information seeking, troubleshooting and communication skills are required Certifications with relevant technologies (i.e. A+, N+, MCP, MCSA, CCENT/NA) or a degree/diploma in Information Technology Experience or training with IT Service Management, Cisco VoIP, SharePoint and Meraki network equipment is an asset Must be willing to travel to remote store locations and provide support outside of standard business hours on an as-needed basis

Why join us?

We have excellent benefits, competitive wages, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career

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