Senior QA Consultant

3 weeks ago

Jaipur, India Horizontal Digital Full time

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

What you’ll do:

  • Lead and manage the QA team, providing guidance, mentoring, and support to team members 
  • Conduct regular knowledge sharing sessions and workshops to foster a culture of continuous learning and improvement within the QA team 
  • Analyze requirements, develop a test strategy and test plan, build and execute manual and automated test cases, track defects and report results 
  • Oversee the execution of various testing types (functional, integration, regression, SIT, UAT etc.). 
  • Collaborate with cross-functional teams, including product management, development, and customer support, to understand requirements and ensure successful delivery of high-quality software 
  • Conduct thorough defect analysis, root cause investigations, and drive timely resolution of issues 
  • Continuously improve testing practices, tools, and techniques to enhance efficiency and effectiveness  

Who you are:

  • You have a strong understanding of Salesforce functionality and business analysis principles. 
  • Possess Salesforce QA Test management experience covering Functional and Non-Functional testing and a strong understanding of Salesforce best practices 
  • Possess excellent analytical and problem-solving skills, with the ability to identify and mitigate risks 
  • Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. 
  • Adaptable and can work on multiple projects simultaneously. 
  • Demonstrate accountability, trustworthiness, and empathy in your relationships with clients and colleagues. 
  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse team 

What you bring:

  • Bachelor’s degree in computer science, Information Technology, or a related field. 
  • Proven experience in Salesforce QA, with a focus on testing Sales Cloud, Service Cloud, and other Salesforce products. 
  • Minimum of 8 years of experience in software quality assurance. 
  • Knowledge of Agile development methodologies and experience working in Agile environments. 
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels 
  • Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Marketing Cloud Consultant) are a plus. 
  • Solid understanding of software development methodologies, agile practices, and QA processes 

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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