Customer Care Executive

2 months ago

Indore, India Elite Manpower & Training Academy Full time

Company Overview

Elite Manpower & Training Academy (EMTA) is a distinguished entity led by seasoned banking professionals, specializing in providing well-trained manpower to various organizations, primarily in the BFSI sector. Based in Indore, this Human Resources Services company focuses on delivering trained professionals tailored to meet the specific needs of clients. EMTA is committed to leveraging the diverse experiences of its candidates for the collective benefit of both its clients and candidates, emphasizing training and comprehensive development programs.


Job Overview

We are seeking a Customer Care Executive to join our dynamic team at Elite Manpower & Training Academy in Indore. This entry-level position is ideal for individuals with fresh perspectives and a desire to grow in the industry, featuring a full-time engagement. The role primarily involves addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and demonstrate a proactive approach to problem-solving.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill): Ability to convey information clearly and effectively, adapting to different audiences and communication styles.
  • Problem-solving (Mandatory skill): Proficiency in identifying issues and developing practical solutions to enhance customer satisfaction and service efficiency.
  • Conflict resolution (Mandatory skill): Skilled in managing and resolving disputes in a constructive manner to maintain positive relationships.
  • Empathy: Capacity to understand and share the feelings of others, providing personalized and compassionate service.
  • Patience: Ability to remain calm and composed, working through inquiries or issues with a steady and patient demeanor.
  • Active listening: Attentive listening skills, allowing for a full comprehension of customer concerns and needs for appropriate responses.
  • Time management: Efficiently managing time to handle multiple inquiries and tasks without compromising the quality of service.
  • Adaptability: Flexibility to adjust to changing situations and customer demands, ensuring continued service effectiveness.


Roles and Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or live chat.
  • Manage and resolve customer complaints, ensuring a positive customer experience and satisfaction.
  • Maintain thorough and accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with internal teams to meet customer needs and ensure a seamless customer service experience.
  • Proactively identify opportunities to enhance the customer service process and suggest improvements.
  • Assist in developing and maintaining customer care best practices, ensuring consistent service delivery.
  • Continuously update knowledge of company products and services to provide accurate information to customers.
  • Support customer retention efforts by developing strong customer relationships and loyalty.

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