PA - Customer Service

1 month ago

Hanamkonda, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate - Customer Service

Role & Responsibilities:

·Respond to the customer queries & issues in timely manner

·Provide solution to the customer basis the available help articles and within the policies

·Replicate customers issue and report necessary bugs/suggestions/ideas

·Provide excellent services to the customers

·Work closely with internal departments to provide the required information/support to the customer

·Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer

·Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

·Maintain a deep understanding of client process and policies

·Upskill to enhance the knowledge time to time and offer support

·Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

·Minimum qualifications

oGraduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

oFreshers are eligible

oPreferred pre-requisites:

§Effective probing skills and analyzing / understanding skills

§Analytical skills with customer centric approach 

§Excellent proficiency with written English and with neutral English accent

§You should be able to work on a flexible schedule (including weekend shift)

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