Assistant Manager

3 weeks ago

Pune, India 2coms Full time
Job Description

Ready to take your Workforce Management (WFM) skills to the next level?

We're seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client high-performing BPO team Are you an analytical leader with a passion for optimizing operations? Do you thrive in a fast-paced environment where your decisions directly impact success? If so, then this opportunity is for you

You need to be flexible in UK Shift’s

Why You Should Apply:

  • Lead with Impact: Spearhead core WFM activities, including forecasting, capacity planning, rostering, scheduling, headcount tracking, and seating.
  • Develop Your Team: Guide and mentor your team while fostering a collaborative and results-oriented environment.
  • Make a Difference: Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service.
Competitive Compensation: Enjoy a rewarding package that recognizes your skills and experience

Requirements

Who We're Looking For:

  • Proven track record of success as a WFM professional with a minimum of 5 years of experience.
  • Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management.
  • In-depth knowledge of WFM principles, forecasting methodologies, and scheduling optimization techniques.
  • Strong analytical skills with proficiency in WFM software tools (e.g., Blue Prism, Teleopti).
  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Demonstrated leadership qualities and the ability to motivate and guide your team.
  • Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am).


Requirements
Ready to take your Workforce Management (WFM) skills to the next level? We're seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client high-performing BPO team Are you an analytical leader with a passion for optimizing operations? Do you thrive in a fast-paced environment where your decisions directly impact success? If so, then this opportunity is for you You need to be flexible in UK Shift’s Why You Should Apply: Lead with Impact: Spearhead core WFM activities, including forecasting, capacity planning, rostering, scheduling, headcount tracking, and seating. Develop Your Team: Guide and mentor your team while fostering a collaborative and results-oriented environment. Make a Difference: Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service. Competitive Compensation: Enjoy a rewarding package that recognizes your skills and experience Requirements Who We're Looking For: Proven track record of success as a WFM professional with a minimum of 5 years of experience. Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management. In-depth knowledge of WFM principles, forecasting methodologies, and scheduling optimization techniques. Strong analytical skills with proficiency in WFM software tools (e.g., Blue Prism, Teleopti). Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. Demonstrated leadership qualities and the ability to motivate and guide your team. Flexibility to work rotational UK Shifts (5 days, window starts from 1.00pm to 2.00am).

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