Risk Specialist, TSS

1 month ago

Bengaluru, India ADCI - BLR 14 SEZ - F07 Full time
Risk Analyst reviews and analyses websites to determine their quality for acceptance into the Associates Program. In addition to monitoring websites for compliance, analyst will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher. Risk Analyst position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.

Key job responsibilities
•Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
•Provide summarized 1 pager write up for each escalation giving the summary of the store, chronology of events leading up to the escalation, immediate resolution provided, gaps in Investigation process and proposed systemic/process fixes.
•Should identify emerging threats and technological advancements and create risk position paper per quarter, gain alignment with legal and create a repository for easy reference.
•Should work on assigned risk position papers basis BD/legal requirement, gain internal and legal alignment and add to the repository.
•Identify the opportunity to experiment and introduce new rule to cover newer used cases
•Should independently prioritize core deliverable and projects basis the criticality of the deliverable
•Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all L4 Goals). Work on the Core queues and willing to switch between different functions as per business requirement
•Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
•Support new hires in the team to help them meet required performance standards

About the team
Amazon’s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

•3+ years’ experience with Risk Investigation process
•Proficiency in transaction risk investigation knowledge and process
•Graduate degree in any discipline.
• Candidate must demonstrate language proficiency in all the following: Verbal, writing, reading and comprehension.
•Capability to handle ambiguity and resolve investigations with complexity
•Demonstrates the ability to self-manage on priority tasks and objectives
•Have the ability to research complex use cases that involves multiple customer contacts, determining the root cause(s) for the issue and ability to track resolution of process improvement initiatives owned by other teams as a result of your proposals
•Learner who seeks out and generously shares best practices

PREFERRED QUALIFICATIONS

•Proficiency in multi-skill or multi-org experience
•Experience handling seller escalations in these orgs
•Medium skilled in project management
•Analytical skills on excel. Statistical skills will be a bonus.
•Proficiency in MS Office software

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