System Administrator

5 months ago

Mumbai, India Oracle Full time

Job profile:

As part of Oracle Finance GIU – SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the world Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets. Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.

Analyst will work, supervise the progress and also work with the partner teams and customer support teams. They will need to join the customer calls, project and Operations call

Experience Required:  Minimum2+ years of Cloud and customer production support experience.

Education Qualification & Certifications:

B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering. Graduates/Post-Graduates from any stream or Diploma in Computer Engineering Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Job Description:

Strong knowledge on Oracle Cloud (OCI) and/or other cloud services Strong knowledge of Dockers & Kubernetes is necessary. Strong knowledge of Oracle Cloud (OCI) and/or other cloud services Strong knowledge of Oracle Database administration and maintenance Good understanding with Customer onboarding, provisioning, Go-Live readiness Basic knowledge of Gitlab CI-CD and Git tools are mandatory. Working knowledge of Linux System Admin Automation & scripting skills, terraform, python, shell Should be familiar with SaaS services and products Should work closely with Cloud Engineering and Product engineering teams Basic Networking knowledge and experience in using Load Balancer tools Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.

Additional notes:-

Support customers 24 x 7, need to work in shift-based coverage and night shifts on a rottion basis

Work with Front Support, QA, Dev & various cloud teams to achieve business goals and customer success

Support Incident, Change & Patch Management, Support problem and incident management.

Work on Queue with the customer-initiated tickets and resolve the request

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries, and cultures, allowing you to thrive in new roles and innovate while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. 

Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.

Career Level - IC2

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