Associate Manager, Solution Engineering(Monitoring Lead)

3 weeks ago

Pune, India Western Union Full time

Associate Manager, Solution Engineering– Pune, India

As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technology knowledge? Want to help lead the engineering of digital banking systems and networks? If so, why not consider joining Western Unions’ new Digital Banking hub as a member of our Digital Banking Infrastructure and Technology Operations team as an Associate Manager, Solution Engineering (Monitoring Lead)

Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers’ experiences with a cutting-edge digital Ecosystem. As an Associate Manager, Solution Engineering (Monitoring Lead) for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

Role Responsibilities

We are looking for Software Engineering Associate Manager who can form and lead a highly technical and dynamic team. This team will be responsible to build and maintain our next generation software. As an Associate Manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined frame-work. The broad range of responsibilities include leading an engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements.

Role Requirements

8+ years of experience of IT experience in Development and managing Test Environments Expert in project management, communication, collaboration, team leading and stakeholders management Technical hands-on experience on tech stack like Java, .Net, Cloud services – AWS preferred Hands-on knowledge on Monitoring tools, like Dynatrace, Cloudwatch, for setup, configuration and dashboarding(Must have) Hands-on knowledge of logging and log monitoring tools like Splunk, ELK and Opensearch. Knowledge of DevOps. Self-starter, good analytical skills, proficient in troubleshooting Worked on Agile environment – Scrum and KanBan, SAFe is preferred ITIL certification is desired, especially Incident mgmt., Change mgmt. and Problem mgmt.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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