Remote Engineer
7 days ago
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Service Delivery Client Engineering - Remote Engineer (L1) is responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. They make use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, they restore service to clients by managing incidents and seeing them through to an effective resolution.What you'll be doing
Key Roles and Responsibilities:
Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computingProvides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurationsResolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applicationsAddresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devicesUtilises appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domainsFollows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate recordsEscalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysisCollaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolutionMonitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as requiredAssists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectivenessKeeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and developmentAdheres to IT service management processes and standards, including incident, problem, and change management procedures
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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