Team Leader
1 month ago
About Client
Opening for Team Leader (Fraud/Chargeback) for Leading MNC- Pune
Designation -Team Leader (Team Lead/SME Can Apply)
Experience-4+ Years in Banking, Credit card & Fraud disputes on a global level.
CTC- 8 LPA
Location- Pune (Work From Office)
Shift- US Shift
Notice- Immediate-15 Days Only
Job Description
1. Managing Daily Operations
2. Managing team of up to 15 resources
3. Team mentoring & coaching individual associates who may fall below desired performance
4. Handle 1st level escalations on process issues that cannot be resolved by agents
5. Monitoring and ensuring closure of daily/weekly and monthly deliverables
6. Managing SLA, Daily Reporting, Agent's leave planning
7. Maintain a strong knowledge of products and services for customers that we are servicing
8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance
9. Continuously contribute towards process improvement
Skills Required-
>>Experience in card Operations, Debit/Credit card, Credit Reporting, Credit Score, Should have experience in chargeback domain
BenefitsFixed Off on Saturdays and Sunday
5 days Working
Drop facility provided.
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