TM Cloud

Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

Monitoring, Administration & Support of EKAAYAN& Current ERP Applications & Database.

Monitoring ERP applications and database participation in configuration upgrading & patching of Oracle application /database products.  Resource Monitoring & Optimization of Database objects like tablespaces, indexes, and tables etc. 

• Performing Oracle EBS application system administration activities.

• Monitoring and Operating system resource parameter cpu, memory, filesystem, logs, temporary files etc. and taking appropriate actions for optimal performance and availability. 

• Database & Application Patching & Cloning as and when required. Configuring the database and application for Test and development environment.

ERP application & database Backup/ Recovery & Disaster Recovery.

• Implementation of defined backup and recovery policy for the ERP application & database.

• Monitoring backup of database and application using Commvault & Tivoli Storage Manager on daily, weekly, Monthly & Yearly basis & troubleshooting any backup related issue on daily basis.

• Performing Logical backup of schemas, objects using Export/Import utility on need basis.

• Recovery of database and application as and when required.

• Monitoring of DR Site Application & Databases replication & availability.

• Assisting smooth execution DR Drill on Periodic basis.

ERP application/database support, Change & release management.

• Troubleshooting Problems related oracle database and applications & taking Corrective/Preventive actions.

• Handling Database and Application related customer support calls through HSD.

• Creation and handling of Service Request (SR) with oracle support services.

 Assisting Functional and Technical team in resolving problems as per Oracle support.

Application/Database Security, & Access Control Management

• Regular monitoring, recording and reporting of any changes on database objects.

• Implementation of defined Access control policy

• Creating Users, managing passwords, Assignment of Roles & Responsibility, Revocation/Termination for ERP Application & Database as per access control policy.

• Provisioning of reports for periodic review of Roles & Responsibilities.

• Implementation of Security & IT general controls as per organization policy & procedures.

Monitoring & Administration of Cloud Infrastructure & Platform Service.

• Provisioning of IaaS & PaaS environment as per Business requirement.

• Implementation of security controls on IaaS & PaaS instances based on requirements and implementation.

• Provide technical assistance on cloud-based systems and resolve technical problems.

• Overall monitoring of cloud resources on daily basis. 

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