Technical Lead, Security Operations

2 weeks ago

Gurugram, India Colt Technology Services Full time

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Short Description

Job ID - 34567

Job Title - Technical Lead, Security Operations

Location- Gurgaon/ Bangalore

Reports To - Customer Security Operations Centre Manager

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolio

Job Summary

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance and monitoring of Colts Managed Security product portfolio as Technical Lead in Security Operations, primary responsibilities are to provide support for Colt Customer Security services, with expert level knowledge on technology and operations skills.

Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events.

Job Description

Key Accountabilities

•Monitor and react to all Customer security alerts / events
•Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
•Provide regular and accurate customer updates
•Implement changes within customers managed security environment and for Managed Security products
•Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
•Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team
•Participate in 24/7 shift rotational
•Possess exceptional customer service skills
•Multi-task during events
•Communicate effectively with managers, customers and vendors
•Maintain effective working relationships with peers
•Maintain relationships with other support teams both within and outside of Security 
•Strong written and verbal communication skills 
•Analytical and problem-solving skills
•Attention to detail with good organizational capabilities
•Prioritize with good time management skills

Skills and Experience

•Self-driven individuals with 4 to 5 years of relevant information/network security experience 
•Previous experience on medium and large platforms, with multiple security technologies/products
•Worked under high pressure situations.
•Good Incident and Problem Management skills.

Essential Requirements:
•Experience in a security operations environment
•Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG)
•Experienced working on security technologies like Juniper, Checkpoint, Cisco); IPS; Web Proxy, Application Firewalls; Load Balancers; DDoS mitigation platform; Vulnerability scanners
•Experienced in VPN Configuration / Troubleshooting
•Experienced in Routing and Switching / Troubleshooting
•Experience in Load Balancers

Skills

Network Operations Carrier ServicesWorkflow ManagementBusiness IntelligenceTelecom Vendor ManagementService Level ManagementNetwork Operations Standards and ProceduresNetwork Operations Diagnostics

Education

A bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications or a relevant field

About Colt

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America’s largest business hubs. We’ve been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

What is it like working with us?

As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it’s one of the great advantages of working at Colt.

Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.

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