Sr. Accounts Associate

1 month ago

Noida, India MetLife Full time
Essential Functions

 

  • Buyer would be the first line of customer contact through his system application or through an assigned phone extension.
  • Buyer would be responsible to address all incoming orders as follows: respond to all phone requests, respond to web requests, expediting of purchase orders from requisition to delivery, obtain quotes and determine lead times when applicable, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
  • Ensure interaction with the client (MetLife Customers) regardless of need or level
  • Ensure adequate knowledge of relevant commodities and services, the various bidding process and policies and staying abreast of market trends
  • Ensure to keep adequate relationship with vendors, including monitoring vendor performance.
  • Ensure adequate knowledge of policies and procedures pertaining to procurement and PeopleSoft system.
  • Ensure the supply and resolution of all account payable issues, equipment trade-ups/surplus, P-card expenses, and support to commodity expert for 1X requests, reconciliation of errors and participation in Supplier scorecard.
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined.
  • Ensure that targets are met in accordance to SLA and internal standards.
  • Ensure adherence to established attendance schedules.

 

 

Any other essential function that may occur from time to time as directed by the Supervisor.

 

Primary Internal Interactions

 

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
  • QCA for the purpose of feedback and audit.
  • Trainers for the purpose of Pre-process and Process training.

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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